Assistant Team Leader

16 hours ago

Quezon City, National Capital Region, Philippines Helloconnect Inc Full time $40,000 - $60,000 per year
About the job Assistant Team Leader (ROW)

Job Description

As an Assistant Team Leader, you will play a vital role in supporting the Team Leader to ensure the team operates effectively and meets its objectives. In this developmental role, you will assist in monitoring daily team performance, contributing to coaching sessions, and facilitating team initiatives to enhance productivity and customer satisfaction. Your responsibilities include collaborating with the Team Leader to identify areas for improvement, supporting the implementation of solutions, and fostering a positive team environment. You will gain hands-on experience in leadership tasks, including preparing performance reports, addressing escalated issues, and acting as a secondary point of contact for the team. This role is ideal for someone looking to build their leadership capabilities and take the next step toward a team leader position.

Day to Day responsibilities

  • Support Team Leaders in monitoring live team performance, tracking KPIs and non-KPI targets, and providing in-flight assistance as directed.
  • Assist in analyzing data (using tools like Tableau and Datagamz) to highlight areas for improvement
  • Help address customer complaints, both directly and indirectly, ensuring issues are escalated or resolved in line with high service standards.
  • Provide operational support in managing systems and queues, ensuring smooth workflows Contribute to continuous improvement efforts by assisting with coaching sessions and reinforcing performance goals set by the Team Leader.
  • Identify initial development needs within the team and work with the Team Leader to design and implement action plans.
  • Collaborate with senior leaders to assist in the creation and rollout of career development initiatives.
  • Participate in 1-1 coaching sessions to provide team members with additional support Assist in recruitment processes and support team planning and ongoing skill development activities. Provide support for cross-functional projects by contributing as needed
  • Actively embody and promote company values in all interactions and activities to support a positive team culture.

Required Skills & Key Competencies:

  • Proven leadership ability with strong people management skills.
  • High-level understanding of contact centre systems, metrics, and operations.
  • Exceptional customer service expertise and performance management experience.
  • Confident, articulate communicator with a positive, can-do attitude who leads by example.
  • Proficiency in Google Suite; experience with Genesys Cloud is a plus.
  • Strong coaching, training, and development capabilities.
  • Ability to implement and integrate continuous improvement strategies.
  • Knowledge of occupational health and safety best practices.

  • IJP: Assistant Team Leader

    16 hours ago

    Quezon City, National Capital Region, Philippines HelloConnect, Inc. Full time $45,000 - $60,000 per year

    Job DescriptionAs an Assistant Team Leader, you will play a vital role in supporting the Team Leader to ensure the team operates effectively and meets its objectives. In this developmental role, you will assist in monitoring daily team performance, contributing to coaching sessions, and facilitating team initiatives to enhance productivity and customer...

  • Team Leader

    15 hours ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱900,000 - ₱1,200,000 per year

    TheTeam Leaderis responsible for supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing...

  • Restaurant Team Leader

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeTeam Full time ₱1,500,000 - ₱2,500,000

    Job Title: Restaurant Team LeaderThe role of a Restaurant Team Leader is crucial in driving sales growth and achieving business objectives. As an Assistant Restaurant Manager, you will support the Restaurant Manager in implementing store programs, recommending promotional activities, and assessing operational improvements.About the PositionThis is a...

  • Team Leader

    15 hours ago

    Quezon City, National Capital Region, Philippines Afni Full time ₱900,000 - ₱1,200,000 per year

    The Team Leader is responsible for entry level supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing...

  • Team Leader

    16 hours ago

    Quezon City, National Capital Region, Philippines Probe CX Full time $40,000 - $80,000 per year

    The Team Leader will be responsible for managing the performance of assigned Customer Service Agents and apply strategic processes to improve team performance and contribute to the ongoing improvement of the assigned account.Improve & sustain team performance to deliver and exceed assigned key performance indicators (KPIs)Maintain a daily/weekly/monthly...

  • Team Leader

    16 hours ago

    Quezon City, National Capital Region, Philippines iFive Inc. Full time ₱480,000 - ₱486,000 per year

    iFive Inc. is hiring a Full time Team Leader role in QC, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: EveningTuesday: EveningWednesday: EveningThursday: EveningFriday: EveningExpected salary: ₱40,000 per month

  • Team Leader

    3 weeks ago

    Quezon City, National Capital Region, Philippines GUS Educations PH Full time

    The Digital Assessment Systems Team Leader will lead and manage Digital Assessment Systems team in Hyderabad and Manila ensuring the smooth operation in accordance with the University's policies, procedures, and regulations.The post holder will be a key leader of the manage Digital Assessment Systems function for operational excellence and high standards of...

  • Team Leader

    15 hours ago

    Quezon City, National Capital Region, Philippines GUS Educations PH Full time $90,000 - $120,000 per year

    The Digital Assessment Systems Team Leader will lead and manage Digital Assessment Systems team in Hyderabad and Manila ensuring the smooth operation in accordance with the University's policies, procedures, and regulations. The post holder will be a key leader of the manage Digital Assessment Systems function for operational excellence and high standards...

  • Team Leader

    8 hours ago

    Quezon City, National Capital Region, Philippines GUS Education PH Full time

    OverviewThe Digital Assessment Systems Team Leader will lead and manage the Digital Assessment Systems team in Hyderabad and Manila, ensuring the smooth operation in accordance with the University's policies, procedures, and regulations. The post holder will be a key leader of the digital assessment systems function for operational excellence and high...

  • Team Leader

    15 hours ago

    Quezon City, National Capital Region, Philippines Field Outsource Asia Full time ₱233,200 - ₱295,400 per year

    Must be 4 years college graduatewith at least 1 year Experience as Team Leader and also as Sales Associate & CashierWilling to do field works & roving handling peopleWilling to be assigned in different kioskManaging the day-to-day activities of the team.Motivating the team to achieve organizational goals.Developing and implementing a timeline to achieve...