Senior Operations Manager

4 days ago

Caloocan City, National Capital Region, Philippines beBeeOperations Full time $2,000 - $2,500
Operational Manager for IT Services

We are seeking a skilled Operational Manager to oversee the daily operations of our IT services company. The successful candidate will be responsible for coordinating technical team activities, optimizing our automation system, and ensuring exceptional client service delivery.

Key Responsibilities:
  • Technical Team Coordination

    • Balance workload between incident response and project delivery.

    • Conduct performance reviews and manage employee relations.

    • Handle team conflict resolution and professional development planning.

  • Process Optimization

    • Identify bottlenecks and implement process improvements across service delivery operations.

    • Develop workflow automation and quality systems.

  • Client Interface

    • Provide regular status updates to account directors.

    • Interface with finance on project billing, invoicing accuracy, and budget management.

Required Skills and Qualifications:
  • Experience

    • 3+ years in IT services with team management experience and project P&L responsibility.

  • Technical Competencies

    • Understanding of managed services operations, ticketing systems, and service delivery.

    • Familiarity with Microsoft 365, Azure, Active Directory, and business applications.

Benefits:

  • Opportunity to work with a growing company in a fast-paced environment.

  • Collaborative team culture and opportunities for growth and development.

Others:

  • Strong analytical approach to operational challenges and process improvements.

  • Ability to adapt to changing priorities and deadlines.

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