Customer Service Experience Advocate
2 weeks ago
We are a dynamic organization that values excellent customer service. Our team is dedicated to delivering top-notch support to our clients, and we're looking for like-minded individuals to join us.
Job SummaryWe are seeking a Customer Service Experience Advocate to be part of our team. As a key member, you will play a crucial role in providing exceptional customer experiences through various channels, including voice interactions.
Key ResponsibilitiesYour primary duties will include:
- Handling customer inquiries and resolving issues efficiently and professionally;
- Providing accurate and timely information to customers regarding products and services;
- Collaborating with internal teams to ensure seamless service delivery;
- Maintaining up-to-date knowledge of company policies and procedures;
- Continuously improving customer experience by implementing feedback and suggestions.
To succeed in this role, you should have:
- A minimum of 1 year of experience in a BPO environment, preferably in voice-related roles;
- At least 6 months of experience in handling travel campaigns;
- High School or equivalent education;
- Excellent communication, problem-solving, and interpersonal skills;
- Ability to work in a fast-paced environment and adapt to changing priorities.
In return for your hard work and dedication, we offer:
- A competitive salary range of ₱17,000 - ₱24,675 (approximately $335-$485 USD) per month, depending on qualifications and performance;
- A standard allowance of ₱3,000 per month;
- Opportunities for growth and professional development within our company.
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