Customer Service Experience Advocate

1 month ago


Pasay, National Capital Region, Philippines Gratitude Philippines Full time
About Gratitude Philippines

We are a dynamic organization that values excellent customer service. Our team is dedicated to delivering top-notch support to our clients, and we're looking for like-minded individuals to join us.

Job Summary

We are seeking a Customer Service Experience Advocate to be part of our team. As a key member, you will play a crucial role in providing exceptional customer experiences through various channels, including voice interactions.

Key Responsibilities

Your primary duties will include:

  • Handling customer inquiries and resolving issues efficiently and professionally;
  • Providing accurate and timely information to customers regarding products and services;
  • Collaborating with internal teams to ensure seamless service delivery;
  • Maintaining up-to-date knowledge of company policies and procedures;
  • Continuously improving customer experience by implementing feedback and suggestions.
Requirements

To succeed in this role, you should have:

  • A minimum of 1 year of experience in a BPO environment, preferably in voice-related roles;
  • At least 6 months of experience in handling travel campaigns;
  • High School or equivalent education;
  • Excellent communication, problem-solving, and interpersonal skills;
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary range of ₱17,000 - ₱24,675 (approximately $335-$485 USD) per month, depending on qualifications and performance;
  • A standard allowance of ₱3,000 per month;
  • Opportunities for growth and professional development within our company.


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