Senior Technical Support Specialist

1 day ago

Lipa City, Calabarzon, Philippines beBeeTechnical Full time $56,000 - $88,000
About This Role
Are you a tech-savvy professional seeking a challenging opportunity? We're looking for an experienced IT Engineer to join our global team. As an IT Engineer, you will be responsible for providing technical support to employees, managing IT operations, and contributing to enterprise system improvements.

Key Responsibilities:
  • Provide timely and effective resolution for customers' computer and application issues.
  • Manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established SLAs.
  • Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access.
  • Collaborate with the finance team to maintain and improve vendor payment processes.
  • Adhere to and help enforce internal policies for patch management and other critical IT procedures.

Required Skills and Qualifications:
  • A Bachelor's degree in a relevant field or 2-3 years of IT engineering experience.
  • 3+ years of experience in computer-related technical support.
  • Proficiency in end-user operating systems (e.g., macOS, Windows) and a foundational knowledge of server operating systems.
  • Familiarity with virtualization technologies such as VMware, Hyper-V, EC2.
  • Experience with Single Sign On (SSO) platforms such as Okta.
  • Proficiency with productivity and collaboration software including Google Workspace, Microsoft Office 365, and Slack.
  • Knowledge and demonstrated use of AI tools to enhance productivity and problem-solving.

Benefits:
  • Remote First Culture
  • Competitive Paid Time Off
  • 4 Self-Care Days per year
  • National Holidays
  • Paid Volunteer Time
  • Charitable contribution match
  • Monthly Wellness or Home Office Reimbursement

Seniority Level:
  • Mid-Senior level
Employment Type:
  • Full-time
Job Function:
  • Education
Industries:
  • Software Development

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