Technical Support Specialist

1 day ago

Lipa City, Calabarzon, Philippines beBeeSupport Full time ₱35,000 - ₱50,000

We are seeking an experienced Technical Support Specialist to join our team. This role will involve providing technical support to clients via phone or email, resolving end-user issues related to Microsoft Windows Server, Microsoft Cloud technologies, Microsoft Office Apps, Microsoft Windows 10/11, and networking solutions.

The ideal candidate will have at least 4 years of hands-on experience in an IT services/consulting company, managed services provider (MSP), or corporate IT department. They will also possess excellent written and verbal communication skills and a strong customer service orientation.

Key Responsibilities
  • Provide technical support to clients via phone or email
  • Troubleshoot and resolve problems related to server, network, and applications technologies
  • Efficiently answer inbound customer IT requests and troubleshoot client issues according to service level agreements (SLAs)
  • Collaborate with Senior Network or System Engineers, asking questions and learning from experiences to enhance your skills and contribute to the team's success
Requirements
  • At least 4 years of hands-on experience in an IT services/consulting company, managed services provider (MSP), or corporate IT department
  • Excellent written and verbal communication skills and a strong customer service orientation
  • Troubleshooting experience in Windows 10/11, Microsoft 365, Azure, Azure Virtual Desktops
  • Experience with ticketing systems such as ConnectWise, ServiceNow, or similar platforms
  • Proficiency in Microsoft Office Apps (Word, Excel, PowerPoint)
  • Creative problem-solving skills and the ability to proactively create effective solutions
Benefits
  • Brand new work-from-home equipment (laptop, desktop monitor, headset)
  • Mandatory government benefits + 13th month pay
  • HMO (medical & dental) + 1 dependent
  • 15 days of paid time off (PTO) each year (to be used as vacation or sick time) in addition to our standard US holiday calendar
  • Birthday leave
  • Year-end bonus

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