Technical Support Specialist

1 day ago

Lipa City, Calabarzon, Philippines beBeeTechnical Full time ₱3,000,000 - ₱5,000,000
Job Title: Technical Support Expert

We are seeking an experienced Technical Support Engineer to join our team. The ideal candidate will possess excellent communication and problem-solving skills, with a strong background in technical support and customer service.

  • The successful candidate will provide top-notch support to customers and team members through various channels, including phone, chat, and ticket systems.
  • Troubleshooting and resolving technical issues reported by customers and team members is key to this role.
  • The engineer will also identify bugs, test, reproduce, report, and collaborate with escalation engineers to assist with fixes and testing.
Requirements:
  • A minimum of 4+ years of strong Tier 1 level Technical Support and Customer Service experience is required.
  • The ability to handle high volumes of tickets, phone calls, and chats is essential.
  • A Bachelor's degree in Computer Engineering, Management Information Systems, or equivalent degree/experience is necessary.
  • Excellent communication (oral, written, and interpersonal) and customer service skills are mandatory.
Preferred Skills:
  • Experience with H.323 and SIP protocols from a hardware and network standpoint is highly desirable.
  • Knowledge of PBX systems is highly preferred.
  • Network experience (CCNA certification or equivalent) is valuable.
  • Administration of Exchange, Office 365, or Google Apps email and calendaring tools is a plus.
  • Active Directory federation and Single-Sign-On administration is advantageous.
  • Experience managing a virtualized infrastructure is a significant asset.
  • Programming experience, including mobile app development with SDKs, REST API usage, and HTML/CSS, is beneficial.

This role requires a passion for delivering exceptional customer experiences and a commitment to staying up-to-date with the latest technologies and trends in the industry.

  • Technical Support Specialist

    1 day ago

    Lipa City, Calabarzon, Philippines beBeeSupport Full time ₱288,000 - ₱360,000

    Job Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team.This role is responsible for providing exceptional customer service and technical support to our clients. The ideal candidate will have strong communication skills, problem-solving abilities, and empathy.Customer Service: Provide excellent...

  • Technical Support Specialist

    24 hours ago

    Lipa City, Calabarzon, Philippines beBeeTechnical Full time ₱20,000 - ₱25,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team.This role involves providing first-level support for technical issues in a fast-paced contact center environment.The ideal candidate will assist customers with troubleshooting, product setup, and technical inquiries across various...

  • Technical Support Specialist

    1 day ago

    Lipa City, Calabarzon, Philippines beBeeTechnical Full time $104,960 - $121,280

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing high-quality support to our customers, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Support customers through various channels, including Zendesk tickets, email,...

  • Technical Support Specialist

    24 hours ago

    Lipa City, Calabarzon, Philippines beBeeSupport Full time $7,200 - $7,800

    Job Title:Technical Support SpecialistDescription:We are seeking a skilled technical support specialist to provide expert assistance to customers via various communication channels.Key Responsibilities:Offer technical support through calls, chats, and emailsResolve customer inquiries with varying levels of complexityGather information to improve resolution...

  • Technical Support

    1 day ago

    Lipa City, Calabarzon, Philippines beBeeSupport Full time ₱18,000 - ₱24,800

    Help Desk SpecialistWe are seeking a highly motivated individual to fill the role of Help Desk Specialist. As part of our team, you will be responsible for providing technical support and assistance to customers in a courteous and effective manner.Main Responsibilities:Responding to customer inquiries via phone, email, and chat in a professional and timely...

  • Technical Support Specialist

    1 day ago

    Lipa City, Calabarzon, Philippines beBeeSupport Full time ₱1,000,000 - ₱1,200,000

    Job Summary:We are seeking a skilled and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for providing first-level technical support via phone, chat, or email.You will troubleshoot hardware, software, and connectivity issues, guiding customers through step-by-step solutions while documenting all technical issues...

  • Technical Support Specialist

    1 day ago

    Lipa City, Calabarzon, Philippines beBeeTechnical Full time ₱4,000,000 - ₱6,000,000

    Job Title: Technical Support SpecialistThis is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a customer-focused mindset.We are seeking an experienced Technical Support Specialist to join our team. In this role, you will provide high-quality support to internal clients via various channels,...

  • Technical Support Specialist

    1 day ago

    Lipa City, Calabarzon, Philippines beBeeClientSupport Full time ₱150,000 - ₱250,000

    Technical Support SpecialistThe role involves providing technical assistance to clients regarding their point of service products. This includes resolving any issues that may arise and ensuring customer satisfaction.Key Responsibilities:Resolve client technical support issues.Develop an understanding of POS products, policies, customer service procedures,...

  • Technical Support Specialist

    24 hours ago

    Lipa City, Calabarzon, Philippines beBeeSupport Full time $40,000 - $50,000

    Job Description:As a Technical Support Specialist, you will be the primary point of contact for customers seeking technical assistance.You will provide top-notch support via various channels, ensuring that customers receive timely and effective resolutions to their inquiries.Key responsibilities include resolving complex technical issues, gathering data to...

  • Technical Support Specialist

    24 hours ago

    Lipa City, Calabarzon, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our remote team and contribute to the success of our cutting-edge Smart Grid solutions.Key ResponsibilitiesResolve customer support tickets in a timely mannerTroubleshoot complex technical issues involving SQL, Linux, networking, and VPNsCollaborate with clients to deliver...