Technical Support Specialist

13 hours ago

Lipa City, Calabarzon, Philippines beBeeSupport Full time $40,000 - $50,000
Job Description:

As a Technical Support Specialist, you will be the primary point of contact for customers seeking technical assistance.

You will provide top-notch support via various channels, ensuring that customers receive timely and effective resolutions to their inquiries.

Key responsibilities include resolving complex technical issues, gathering data to improve support processes, maintaining knowledge of products and services, and ensuring customer satisfaction.

  • Excellent English communication skills (C1 level or higher) are essential for success in this role.
  • Prior experience in tech support or a similar position is mandatory.
  • Strong problem-solving skills, attention to detail, and a basic understanding of networking concepts are required.
  • Customer-centric attitude and responsible behavior are vital for delivering exceptional results.

Bonus points:

  • Experience with CRM systems like Zendesk would be beneficial.
  • Working with engineers and possessing certification in Microsoft, Linux, or Cisco could enhance your prospects.

About This Role:

This is an opportunity to join a dynamic team that values diversity and inclusivity.

Our organization provides secure technical support and CX services globally, fostering a collaborative environment where talented professionals can thrive.

Apply now by sending your CV in English, highlighting your outstanding skills and qualifications.

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