Healthcare Customer Service Representative

18 hours ago


Mandaluyong City, National Capital Region, Philippines Metacom Full time
Company Overview
Metacom is a leading organization in the healthcare industry, committed to delivering exceptional customer service and support.

Job Description
As a Healthcare Customer Service Representative for Metacom, you will play a vital role in providing outstanding customer experience to our patients. Your primary responsibility will be to make confirming appointments with clients, ensuring seamless communication and efficient scheduling processes. This position requires strong listening skills, as you will need to anticipate the needs of our patients and respond accordingly. Excellent customer service skills are essential in this role, as you will be interacting with diverse individuals, including patients and their families.

Required Skills and Qualifications
To succeed in this role, you must possess excellent communication skills, both verbal and written. You should be able to handle a high volume of phone calls daily, responding promptly and professionally to each inquiry. Additionally, you should be sensitive to the needs of others, acting with compassion and empathy in all customer interactions. A strong ability to multitask and prioritize tasks effectively is also essential.

Benefits
As a valued member of the Metacom team, you will enjoy a range of benefits, including opportunities for professional growth and development. Our company fosters a culture of teamwork and collaboration, where your contributions will be recognized and rewarded. We offer a dynamic work environment, with regular feedback and coaching to help you achieve your goals.

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