Patient Service Representative

4 weeks ago

Biñan, Calabarzon, Philippines Staff4Me Full time
Overview

We are looking for a compassionate and detail-oriented Patient Service Representative (Scheduler) with a background in OB/GYN scheduling or holistic functional medicine patient support. This remote role focuses on guiding patients through sensitive and often highly personal care journeys, whether related to women's health, prenatal/postnatal care, or holistic treatment programs. You will handle appointment scheduling, insurance verification, patient education support, and accurate EHR documentation, ensuring patients feel heard, supported, and respected throughout their care experience.

Responsibilities
  • Warmly greet callers, ensuring comfort and privacy during sensitive discussions
  • Schedule patient visits including prenatal/postnatal appointments, wellness exams, procedures, or program-based consultations
  • Verify patient insurance coverage, including benefits for maternity care, women's health services, and/or functional medicine treatments
  • Maintain accurate and up-to-date patient records in the EHR
  • Coordinate with clinical staff regarding urgent or time-sensitive scheduling needs
  • Assist patients with preparation for appointments (e.g., lab instructions, forms, educational materials)
  • Support patient engagement through program reminders, follow-up calls, and portal communication
Qualifications
  • 2+ years of experience in a medical office setting, preferably OB/GYN or functional medicine
  • Knowledge of specialized scheduling needs for OB/GYN care (annual exams, prenatal visits, procedures, postpartum check-ups) or functional medicine programs (consultations, follow-ups, lab review sessions)
  • Experience with electronic health records (Athena EHR experience preferred)
  • Excellent communication, empathy, and interpersonal skills
  • Ability to manage sensitive conversations with professionalism and discretion
  • Specialized knowledge in OB/GYN or functional medicine workflows
  • Sensitivity to patient confidentiality and emotional needs
  • Strong attention to detail in scheduling and documentation
  • Insurance verification expertise, especially for maternity or wellness-focused benefits
  • Ability to multitask and maintain professionalism in high-volume or emotionally charged situations
Schedule

Monday to Friday, 2:00 PM – 6:00 PM PST (equivalent to Tuesday to Saturday, 5:00 AM – 9:00 AM PHT)


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