Exceptional Customer Experience Specialist

24 hours ago

Makati City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱450,000 - ₱800,000
Customer Support Representative Opportunity

We are seeking a highly motivated Customer Support Representative to join our customer success team. As a key member of this team, you will be responsible for providing an exceptional customer experience and working cross-functionally to address customer-related questions.

Key Responsibilities:
  • Respond to approximately 80 customer inquiries per day via email and text
  • Address time-sensitive issues such as payments, account questions, and order-related concerns with professionalism
  • Develop expertise in client-facing platforms including Zendesk, customer management systems, ordering processors, and payment systems
  • Collaborate with internal teams to resolve customer orders and location-specific issues
  • Identify trends and escalate to management promptly
  • Issue refunds and provide coupons when necessary to resolve customer complaints
  • Effectively resolve customer questions and issues in a timely manner
Requirements:
  • 3-5 years of relevant customer support experience
  • Demonstrated track record of positive customer interactions
  • Experience in high-growth environments, preferably in the food industry
  • Able to operate effectively in ambiguous situations and adapt to changing circumstances
  • Highly motivated individual who excels in autonomous work and meets daily performance targets
  • Above-average technological fluency
  • Zendesk or similar customer service platform experience is a plus
Benefits Package:
  • Health insurance with dependent coverage
  • Life insurance
  • 20 PTO credits annually
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Career Growth and Learning Opportunities
  • Laptop provided by the company

  • Exceptional Customer Experience Specialist

    5 days ago

    Makati City, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱800,000 - ₱1,200,000

    Talent Acquisition Specialist Role SummaryJoin our team of talented professionals in a challenging and rewarding role as a Customer Success Specialist. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through proactive communication and issue resolution.You have:A minimum of 2 years of experience...

  • Exceptional Customer Experience Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines beBeeCustomerCare Full time ₱900,000 - ₱1,200,000

    Customer Care Specialist RoleAre you looking for a challenging and rewarding role in customer care? As a Customer Care Specialist, you will play a vital role in ensuring that our customers receive exceptional service and support.We are seeking highly motivated and experienced professionals to join our team as Customer Care Specialists. In this role, you will...

  • Exceptional Customer Experience Specialist

    1 week ago

    Makati City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱1,500,000 - ₱2,500,000

    Customer Service Representative Job DescriptionWe are seeking a strong communicator with exceptional customer service skills and technical expertise to join our team. As a Customer Service Representative, you will play a key role in delivering an exceptional customer experience that sets us apart from the competition.You will be responsible for establishing...

  • Exceptional Customer Experience Specialist

    5 days ago

    Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱15,000 - ₱25,000

    Customer Service Representative Job OpportunityWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their queries, resolving issues, and ensuring their overall satisfaction.Your...

  • Ambassadors of Exceptional Customer Experience

    5 days ago

    Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱18,000

    Job Title:Customer Service RepresentativeJob Summary:We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for providing exceptional service and support to our clients.Job Description:The ideal candidate will have excellent communication skills, both written and...

  • Exceptional Customer Experience Specialist

    5 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱150,000 - ₱300,000

    Customer Service RepresentativeThe primary responsibility of this role is to provide exceptional customer support, ensuring seamless interactions and addressing inquiries in a professional manner.This position involves:Managing and resolving customer concerns with the utmost care and efficiency.Providing timely and accurate responses to customer...

  • Customer Experience Specialist

    24 hours ago

    Makati City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱5,000 - ₱7,000

    We're looking for a customer experience specialist to join our team. As a key player in our rapidly expanding operation, you will have the opportunity to work with skilled professionals who prioritize employee satisfaction and work-life balance.Key Responsibilities:Collaborate with our team to provide exceptional service to clientsDevelop strong...

  • Customer Experience Ambassador

    6 days ago

    Makati City, National Capital Region, Philippines beBeeCustomerCare Full time ₱150,000 - ₱250,000

    Job SummaryWe are seeking a skilled Customer Care Specialist to handle client inquiries, resolve service concerns, and provide exceptional customer experiences.

  • Delivering Exceptional Customer Experiences

    7 days ago

    Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱15,000 - ₱25,000

    Key RoleThis role is centered around delivering exceptional customer experiences through effective communication and problem-solving skills.Working as a customer service representative, you will be the primary point of contact for customers via phone, email, and chat.ResponsibilitiesEngage with customers in a professional and courteous mannerProvide accurate...

  • Customer Experience Specialist

    1 day ago

    Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,500,000

    About the RoleWe are seeking a highly motivated and customer-centric professional to fill the position of Customer Service Specialist in Manila.Main Responsibilities:Deliver exceptional customer service across various communication channels.Foster meaningful relationships with customers, proactively promoting HelloFresh products and benefits.Investigate and...