Mortgage Client Experience Manager

2 days ago

Makati City, National Capital Region, Philippines Mortgage Pros Full time A$80,000 - A$120,000 per year

About the business

We're not your average mortgage brokerage.

We're multi-award-winning, home to 4 of Australia's top 10 mortgage brokers, winners of the 2024 Brokerage of the Year (Under Five Brokers), and voted one of the Top 25 Mortgage Brokerages in Australia.

We're growing fast — and we want the best of the best in the Philippines to join our team as a Client Experience Manager. Your mission? Deliver a world-class experience for every customer, every time.

Why you'll love working with us

  • Grow your career in finance with real progression & leadership opportunities.
  • Fun, young team with a start-up culture — zero office politics.
  • Regular team outings — lunches, dinners, escape rooms, karaoke
  • Permanent Work From Home (WFH) — skip the commute, work in comfort.
  • All training provided — no prior experience required. We'll coach you every step of the way.
  • Move across different departments to find the role that fits you best.
  • High-paying graduate role with HMO Intellicare coverage (includes dependents).
  • Regular salary reviews to reward performance.
  • Generous leave: after 4 years, enjoy 20 vacation days + 10 sick days a year.

Skills and Experience

  • No experience? No problem. We'll train you.
  • Bachelor's degree in Mathematics, Commerce/Business, Accounting, IT, Finance, Engineering, or any other STEM course from a top university.
  • Sharp attention to detail & love for getting things right the first time.
  • Problem-solving skills — you think in solutions, not roadblocks.
  • Fast learner who thrives in a changing environment.
  • Positive, can-do attitude with the drive to improve.
  • Strong reading comprehension for detailed documents.
  • Excellent written & verbal English skills.
  • Typing speed of 50 WPM+.

About the role

As our Client Experience Manager, you'll work alongside our brokers to make the loan process smooth, stress-free, and enjoyable for our clients. While the brokers act as the primary face of the client relationship, you'll be the behind-the-scenes pro who keeps everything moving and ensures clients feel supported at every step.

  • Keep clients updated, answer their questions, and ensure they feel taken care of from start to finish.
  • Call banks directly to request updates, clarify requirements, and push applications forward.
  • Coordinate all moving parts — work closely with brokers, banks, and support teams to keep applications flowing.
  • Action and follow up on requests for documents or missing information from clients and banks.
  • Anticipate client needs before they even ask — and resolve concerns quickly.
  • Track milestones and deadlines so nothing slips through the cracks.
  • Provide post-settlement support to make sure clients remain delighted.

You won't just process applications — you'll be the engine that keeps deals moving, the fixer who clears roadblocks, and the calm voice that reassures clients every step of the way.

All applications must be made through Jobstreet (by Seek). Shortlisted applicants will hear from us within 1–2 business days.

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