Knowledge Base Content Specialist

Job OverviewThe Content and Curation Manager plays a vital role in developing, managing, and optimizing the knowledge base content to enhance the support experience for frontline staff and customers.This position involves collaborating closely with product experts, technical teams, and trainers to create clear and concise articles, FAQs, and troubleshooting...

Job TitleKnowledgebase Editor-ClientDescriptionWe are seeking a seasoned technical writer to maintain the health and best practices of our knowledge base. This role requires breaking down complex processes into easy-to-follow steps and ensuring correct and widespread usage.The ideal candidate will have experience with writing and graphics tools, as well as...

Job OpportunityThe IKBSpecialist will be responsible for the governance of a knowledge base, including its overall health and best practices. He/She should encourage correct and widespread usage of the IKB, create guidelines for what information is captured and by whom, and how to keep it from growing stale.This full-time position will be part of the...

About the Knowledgebase Writer RoleThe IKB Writer is responsible for overseeing the governance and maintenance of a knowledge base. This includes ensuring its overall health, identifying best practices, and developing high-quality content that meets diverse audience needs.Key Responsibilities:Develop and implement a knowledge management strategy for the IKB,...

Knowledge Base Content CreatorApollo.io's go-to-market solution empowers revenue teams to drive productivity for customers.As a senior technical writer, you will own the creation, optimization, and maintenance of both internal and external knowledge base content.Key Responsibilities:Research, write, and develop new and updated knowledge base articles, FAQs,...

Job Summary:We are looking for a structured and proactive Process & Knowledge Specialist to support the continuous improvement and clarity of customer service processes. In this role, you will be the key link between business-driven process changes (e.g. surcharges, emergency channel changes) and the operational teams. You will be responsible for documenting...

Key Roles and ResponsibilitiesThe IKB Writer is a critical role within the organization, responsible for ensuring the ongoing governance of a knowledge base.They should encourage correct and widespread usage of the IKB, create guidelines for what information is captured and by whom, and how to keep it from growing stale.This role requires a high level of...

IT Knowledge ManagerWe are seeking a seasoned IT Knowledge Manager to lead and manage our organization's knowledge management function, ensuring that the knowledge base is up-to-date, accessible, and effectively utilized.Key Responsibilities:Define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with industry...

Knowledge ManagerThe Knowledge Manager plays a pivotal role in driving the organization's IT knowledge management ecosystem, leveraging ITIL v4 and KCS v6 methodologies. This position demands an individual with deep hands-on experience in Systems Administration and broader IT Support/infrastructure.We are seeking an experienced Knowledge Manager to lead and...

Content Specialist RoleThis is a unique opportunity to join our team as a Content Specialist. The role involves creating engaging content that drives conversions and fuels our business growth.About the RoleWe are looking for an experienced Content Specialist who can develop high-performing ad creatives that win clicks, drive conversions, and scale campaigns....