Chief IT Knowledge Officer

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeKnowledge Full time ₱1,700 - ₱2,200
IT Knowledge Manager

We are seeking a seasoned IT Knowledge Manager to lead and manage our organization's knowledge management function, ensuring that the knowledge base is up-to-date, accessible, and effectively utilized.

  • Key Responsibilities:
  • Define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with industry best practices.
  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.

Requirements:

  • Minimum 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.

Benefits:

  • Opportunity to work with a global services platform for video games and beyond.
  • Chance to develop and lead a knowledge management function that drives efficiency, reduces support costs, and enhances service delivery.
  • Collaborative and dynamic work environment.

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