Knowledge Base Specialist

1 day ago

Makati City, National Capital Region, Philippines beBeeTechnical Full time ₱1,750,000 - ₱2,500,000
Job Opportunity

The IKBSpecialist will be responsible for the governance of a knowledge base, including its overall health and best practices. He/She should encourage correct and widespread usage of the IKB, create guidelines for what information is captured and by whom, and how to keep it from growing stale.

This full-time position will be part of the GLIDTeam - Training and Development Group and reports to the Instructional Design Manager.

Responsibilities
  • We are looking for a seasoned technical writer who is passionate about breaking complex processes down into easy-to-follow steps.

  • Requirements:

    • A Bachelor's degree or equivalent experience in content writing.
    • Experience independently creating engaging online articles, guides and user support content.
    • Experience and demonstrated competency with writing and graphics tools and apps, including online platforms.
    • Deep understanding of applying formatting (headers, bolding, icons, lists, tables, screenshots) to make the most important points stand out.
    • Ability to analyze data (KPI, Quality, searches, views), identify areas for improvement and create innovative solutions.
    • Ability to learn new knowledge and skills quickly, a penchant for self-development.
    • Ability to work effectively and collegially with all team members and stakeholders such as Training, Operations, Quality and clients.
    • Has the mindset needed for team success – service orientation, collaboration and creating a positive work climate.
    • Enjoys a varied pace of working and copes well under pressure.
    • Aligned with the Core Values of Respect, Integrity, Transparency and Excellence.
    • Willing to work on a shifting schedule.
    • Work from home setup.

    Desired Qualifications:

    • Experience with a knowledgebase as a writer and administrator.
    • Understanding of Search Engine Optimization.
    • Experience creating video tutorials.
    • Experience leading a team.
    • Functional understanding of adult learning principles.
Qualifications

Minimum Qualifications:

  • Must have completed TiVo Training.
  • Strong writing ability.
  • Familiarity with editing strategies and processes.
  • Demonstrated spelling/grammar skills.
  • Demonstrated Organizational skills.
  • Demonstrated Self-Management Skills.
  • Demonstrated Time Management Skills.
  • Demonstrated Multitasking skills.
  • Demonstrated Communication skills, both verbal and written.
  • Demonstrated Interpersonal skills.
  • Demonstrated knowledge in:
    • Windows XP.
    • MS Word.
    • MS Excel.

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