Global System Operations Expert

3 days ago

Pasig, National Capital Region, Philippines beBeeSupport Full time ₱55,000 - ₱85,000
System Support Specialist Job

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join us and share the joy of transforming vulnerable children's life stories. Our team is made up of over 33,000 staff working in nearly 100 countries worldwide.

Key Responsibilities:

SunSystems is a partnership financial solution for offices across the globe. It's an integrated software application including financial and business management modules. This position will provide business and technical support to WVI SunSystems across the partnership under the guidance of the Finance Systems Team Lead or Manager.

This role involves providing assistance to Finance Systems Team Lead or Manager on WVI SunSystems global projects and initiatives. The position is responsible for the development of general templates and partnership reports which includes sorting of requirements, data gathering and analysis, close coordination with stakeholders and testing, implementation, and deployment. Perform other significant tasks such as performing regular system maintenance and integrating SunSystems with other systems.

Major Responsibilities:

  • Resolve escalated system issues and provide higher level support.
  • Manage and provide business and technical support to SunSystems and its related tools.
  • Troubleshoot reported issues/errors and provide appropriate solutions and workarounds. Collaborate with teams and stakeholders to arrive at solutions.
  • Thoroughly guide users on proper handling and implementing the solution/s. Provide support through phone, chat, email or remote session.
  • Develop, improve and socialize standard financial reporting templates. This includes sorting and gathering customer requirements, analyzing gaps and needs, coordinating with stakeholders and partners from testing, implementation to deployment.
  • Responsible in the implementation of SunSystems major projects and enhancements. Provide assistance to Team Lead and or Manager on SunSystems global initiatives.
  • Provide expertise and support to other projects or initiatives that may be implemented in SunSystems such as system standardization and centralization, and integration to other systems.
  • Collaborate with cross-functional teams to ensure successful project outcome.
  • Identify opportunities for system improvements and work with senior staff and IT to implement changes.
  • Test and deploy new features and updates.
  • Ensure servers and applications are operational and working optimally. This includes administering and maintaining SunSystems servers and databases in partnership and collaboration with the vendor and GTD.
  • Assist leadership in various assignments, tasks and projects as may be assigned.
  • Attend and participate in meetings, conferences, workshops, etc.
  • Attend and participate in chapel services, daily and group devotions.
  • Promote values through example and hold others accountable for the same across the team.
  • Perform all other duties that may be assigned.

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