Systems Expert

3 days ago

Pasig, National Capital Region, Philippines beBeeAccount Full time ₱7,200 - ₱7,800

Job Title: Systems Support Account Manager

Location: Remote

Employment Type: Full-time

Job Description:

We are seeking a detail-oriented, process-driven Systems Support Account Manager to join our team. This role blends system setup, workflow oversight, and account coordination to support the success of our client-facing account managers.

The ideal candidate will bring strong process management capabilities, high data accuracy, solid IT proficiency, and commercial acumen—especially within the property sector.

Key Responsibilities:

  • Configure and maintain internal systems for new and existing client accounts.
  • Ensure systems are optimized to support seamless account delivery and high client satisfaction.

Process & Workflow Management:

  • Develop, document, and refine internal workflows to improve operational efficiency.
  • Monitor ongoing processes and proactively address bottlenecks or errors.

Data Integrity & Quality Control:

  • Maintain accurate records across systems; perform regular data audits.
  • Implement data validation procedures to ensure accuracy throughout the client lifecycle.

Client Support Coordination:

  • Closely collaborate with client-facing account managers to support account delivery.
  • Assist with the preparation of client reports, proposals, and system demonstrations.

IT & Systems Proficiency:

  • Utilize general IT tools (e.g., CRM, Excel, databases, reporting tools) to manage and troubleshoot client systems.
  • Provide first-level internal technical support and liaise with external providers as needed.

Commercial Acumen:

  • Understand the property market context of clients to better align operational support.
  • Contribute to commercial discussions and account reviews using relevant system data and insights.

Required Skills & Qualifications:

  • Proven experience in systems support, operations, or account management.
  • Strong process management and optimization skills.
  • Exceptional attention to detail and commitment to data accuracy.
  • Proficiency in standard IT tools (e.g., CRMs, Excel, collaboration platforms, databases).
  • Excellent communication and cross-functional collaboration skills.
  • Basic understanding of the commercial property sector or a strong willingness to learn.

Preferred Qualifications:

  • Experience in system setup or onboarding in a SaaS or property-related context.
  • Familiarity with data management and reporting tools (e.g., Power BI, Salesforce, Monday.com).
  • Background or interest in commercial real estate or facilities management.

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