Apparel Customer Service Representative Position

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time ₱540,000 - ₱860,000
Job Title: Apparel Customer Support Specialist

Location: Remote

Employment Type: Full-Time

Work Hours: 9AM-5PM EST

Job Overview:

We are seeking a detail-oriented customer support specialist with strong professional writing skills, excellent spoken and written English, and the ability to effectively communicate with customers. This role requires a deep understanding of company policies and the ability to handle customer inquiries regarding online orders, inventory availability, shipping issues, charge disputes, and returns.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via email and phone
  • Address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns
  • Understand and apply company policies while assisting customers
  • Maintain accurate records of customer interactions and issues
  • Coordinate with other teams (inventory, logistics, billing) to resolve customer concerns efficiently
  • Provide a positive shopping experience by ensuring courteous and effective communication
  • Assist in resolving charge disputes and processing refunds when needed
Qualifications:
  • Excellent written and verbal English communication skills
  • Previous experience in customer service, preferably in an apparel eCommerce setting
  • Strong understanding of customer service etiquette, with a professional and empathetic approach
  • Ability to comprehend and apply company policies accurately
  • Proficiency in email management tools and basic CRM software (experience with Zendesk or similar platforms is a plus)
  • Strong organizational and problem-solving skills
  • Ability to multi-task and handle customer inquiries with efficiency
  • Comfortable making outbound calls to customers when needed
Why This Role Matters:

This role is crucial to providing exceptional customer experiences and building brand loyalty. As a customer support specialist, you will be at the forefront of delivering top-notch service that sets our company apart from others in the industry.

What We Offer:

In addition to competitive compensation and comprehensive benefits, we offer opportunities for career growth and development, as well as a dynamic work environment that fosters collaboration and innovation.

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