eCommerce Support Specialist

8 hours ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱2,400,000 - ₱4,800,000

Job Title:

eCommerce Support Specialist

About the Role:

We are seeking a highly skilled and experienced eCommerce support specialist to join our team. As an integral part of our customer service department, you will be responsible for providing exceptional support to our customers via chat, email, or phone.

Your Key Responsibilities:

  • Respond to customer inquiries in a professional and friendly manner
  • Handle product information, order tracking, returns, and account concerns with accuracy and efficiency
  • Utilize Gorgias and Shopify to manage tickets and provide fast, accurate support
  • Stay informed on product updates and support practices to ensure a consistent customer experience

Requirements:

  • Excellent written and spoken English communication skills
  • At least 1 year of hands-on experience with both Shopify and Gorgias
  • Ability to work independently and handle multiple conversations at once
  • Empathetic, patient, and reliable when addressing customer concerns
  • Team-oriented with a strong work ethic and attention to detail

Benefits:

  • Competitive pay with annual performance-based increases
  • Paid time off so you can rest and recharge
  • Health and dental insurance or a health stipend to make you feel your best
  • Holiday bonuses in appreciation of your hard work
  • Fully remote setup – work from anywhere you're comfortable
  • Opportunities to grow with us as we scale

What We Offer:

  • A supportive and collaborative work environment
  • Continuous learning and development opportunities
  • A dynamic and growing company that values its employees

If You Are:

Experienced with Shopify and Gorgias, excited about delivering outstanding customer experiences from home, and passionate about building a successful career in eCommerce support, we encourage you to apply now.

Apply Today

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