Customer Experience Representative

3 days ago

Bacolod City, Western Visayas, Philippines beBeeSupport Full time
Customer Support Specialist

About us, customer support is more than just answering questions — it's about building trust and connection. We're looking for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.

We believe that every interaction with a customer should be positive, informative, and helpful. That's why we're seeking skilled professionals who can provide exceptional service and support to our customers via chat, email, or phone.

  • Connect with customers to answer questions and resolve issues
  • Assist with product inquiries, order tracking, and returns
  • Deliver kind, clear, and helpful responses that leave a positive impression
  • Stay up-to-date with product knowledge and support practices to consistently offer high-quality service

What you'll need to succeed:

  • Excellent English communication skills (both written and spoken)
  • At least 1 year of customer service experience (especially in e-commerce or remote support)
  • Experience with platforms like Zendesk, Gorgias, or Shopify (or a fast learner)
  • Patient, empathetic, and responsible problem-solver
  • Enjoys being part of a team and takes pride in a job well done

Additional requirements:

  • Your own computer or laptop (i5 processor or equivalent preferred)
  • A reliable internet connection (minimum of 15 Mbps upload/download speed)

What we offer:

  • Competitive pay with annual performance-based increases
  • Paid time off so you can take care of yourself
  • Comprehensive health and dental insurance or a monthly health stipend to keep you feeling your best
  • Holiday bonuses to show appreciation for your hard work
  • A fully remote work setup — no commuting, ever
  • Opportunities for growth and advancement as we continue to expand

Seniority level: Entry level
Employment type: Full-time

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