
Senior Customer Experience Leader
3 days ago
About the Role
Job DescriptionThis is an exciting opportunity for a results-driven individual to join our team as a Service Delivery Manager. In this role, you will be responsible for leading and motivating a team of associates to achieve exceptional customer experiences.
You will work closely with the Senior Manager, Service Delivery, to develop and implement strategies that drive business growth and improve key success metrics.
Key responsibilities include:
- Improving customer satisfaction scores and service level goals
- Coaching associates to ensure achievement of company and client goals
- Managing multiple complex tasks and projects while monitoring absence and attendance of your team
To be successful in this role, you will need:
- A minimum of 1 year call center or equivalent work experience
- Excellent leadership and coaching skills
- Strong communication and problem-solving skills
- A customer-focused mindset and ability to interpret data for reporting
We offer a comprehensive compensation package, including:
- A great salary and performance bonus opportunities
- Paid time off (PTO) and wellness and healthcare benefits
- Tuition reimbursement and professional development opportunities
We are committed to creating a positive and inclusive work environment where you can grow and develop your career. Our team values diversity, equity, and inclusion, and we strive to reflect the communities we serve.
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