Technical Support Expert
2 weeks ago
We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a key member of our support staff, you will play a crucial role in providing technical assistance and guidance to our learners.
Key Responsibilities:- Deliver comprehensive technical support via various channels including chat and email.
- Offer expert guidance on networking, Linux, and Windows systems.
- Mentor learners by providing detailed feedback on our foundational learning materials.
- Evaluate exams for OffSec certifications.
- Test, validate, and enhance OffSec products and their features.
- Collaborate with cross-functional teams to resolve issues and drive successful outcomes.
- Bachelor's Degree in Computer Science or related field.
- Strong understanding of networking, virtualization, Linux, and Windows systems.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Experience in guiding or mentoring individuals in cybersecurity subjects.
A growth mindset and strong teamwork skills are essential for this role.
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