Service Advisor

3 days ago

Mandaue City, Central Visayas, Philippines Iconic Dealership, Inc. Full time ₱250,000 - ₱500,000 per year

ABOUT THE ROLE

We are seeking an organized and detail-oriented Service Advisor. The position is primarily responsible for communicating with customers on work requests and conveying these requests to the Production Control Section to ensure that customer requirements are addressed. Markets the services offered by the Company. The position is also responsible for performing mechanical diagnosis and prepares body repair estimates.

KEY RESPONSIBILITIES

  • Sells and markets all Company services to meet set sales target.
  • Receives all types of service requests and performs initial vehicle diagnosis with the customer and prepares Repair Orders. Ensures that work is well defined and accurate.
  • Prepares Body Repair and Paint/ General Repair estimates with the end goal of achieving revenues for the company.
  • Explains to customers the work to be done and obtains customer's approval on initial requests and additional repairs to manage customer's expectations. Estimates repair time and costs including parts.
  • Ensures smooth turn-over of vehicle for release by explaining work performed, charges incurred and recommendations.
  • Monitors work progress and ensure repair completion at the agreed time to make sure that commitments to customers are met in order to maintain customer satisfaction.
  • Updates customers on the status of vehicle repairs. Handles phone-in inquiries regarding service matters and conducts follow-up calls as part of customer follow-through activities.
  • Checks serviced vehicle to ensure that all work requests were done accordingly. Checks on the vehicle's condition to ensure that it is clean and ready for release.
  • Attends immediately to customer complaints and ensure resolution to achieve high level of customer satisfaction.
  • Performs other duties that may be assigned from time to time.

QUALIFICATIONS

  • College Graduate of Engineering course, preferably Mechanical or Industrial Engineering
  • Minimum of 2 years experience in auto-related field
  • Has extensive knowledge in automotive repair and diagnosis, knowledgeable in mechanical repairs and body repair estimates, must have driving skills and possesses valid Professional Driver's License, computer literate, customer handling skills
  • Service-oriented, above average communication skills and communication skills, with initiative, can work under pressure and long hours, willing to work overtime, pleasant, results-oriented
  • Handling customer complaints, Delay in promised time of release of unit, & Marketing of services
  • Give immediate action/ solution to complaints, and Close monitoring of actual progress of work and informing customers regarding status of their unit.
  • Present alternative solutions to customers

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