Strategic Community Builder

2 weeks ago

Imus, Calabarzon, Philippines beBeeCommunity Full time $60,000 - $100,000
Community Engagement Expert

Our organization seeks a seasoned Community Engagement Expert to spearhead the development and execution of strategic communication plans. This role requires a unique blend of interpersonal skills, analytical expertise, and technological acumen.

The ideal candidate will have a proven track record of fostering strong relationships with diverse stakeholders, facilitating seamless communication, and driving business growth through data-driven insights.

Key Responsibilities:

  • Promote adaptive strategies to engage community members effectively.
  • Liaise with cross-functional teams to provide critical inputs and drive collaborative decision-making.
  • Set expectations and manage community satisfaction through continuous improvement initiatives.
  • Develop targeted sourcing strategies to meet project goals.
  • Perform root cause analysis for escalations and propose corrective actions.
  • Prepare presentations on community insights for internal and external customers.
  • Implement strategies for building and maintaining large, engaged communities.
  • Collaborate closely with cross-functional teams to identify and achieve shared objectives.
  • Participate in new hire onboarding and serve as a key point of contact for community engagement processes.
  • Identify and track relevant community KPIs.

Requirements – Knowledge, Skills, and Abilities:

  • Exceptional communication skills with the ability to convey important updates both verbally and in writing.
  • High-level interpersonal and relationship-building skills with the ability to interact with stakeholders from all levels of the organization.
  • Ability to work effectively under pressure to meet tight deadlines and ambitious goals.
  • Demonstrated analytical, critical-thinking, problem-solving, and decision-making skills – ability to analyze a situation and plan and implement a solution.
  • Excellent coordination and resource planning.
  • Proficiency and experience with online platform development stages, collecting requirements, and testing.
  • Ability to work independently.
  • Proactive, able to flag possible risks in the completion of assignments, and identify solutions.
  • Established competency in the use of business applications and collaboration tools, including but not limited to the Microsoft suite of applications (Outlook, Excel, Word, PowerPoint, SharePoint, Teams) and Google Workspace suite of products.

Requirements – Qualification and/or Experience:

  • Minimum Bachelor's Degree or its equivalent.
  • Minimum 7 years of prior experience in Vendor Management/Sourcing/Crowdsourcing/Talent Acquisition/ATSs development for communities.
  • Experience working in a multinational/multicultural virtual working environment.
  • Experience in working in a cross-functional/matrix organization.
  • Demonstrated business English language proficiency.

Preferred Requirements:

  • Strong experience in Customer Service focused positions.
  • Fluency in a language other than English.

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