IT Support Specialist
5 days ago
The role of the Technical Support Engineer at IT Group, Inc. involves providing top-notch technical support and service dispatch to customers, both internal and external, across various practice areas.
Key Responsibilities- Provide Direct Support: Offer first-level support via phone, email, web, or any other means, including answering RFIs, onsite and remote assistance, initial troubleshooting using the knowledge base as a reference, password resets, and ticket routing.
- Escalate When Necessary: Escalate issues to Level 2, 3, and principal teams when required, ensuring timely resolution of incidents and requests.
- Monitor and Report: Track premium hours spent, renewal of managed support services, incident reports, and service requests, identifying recurring patterns and reporting them to relevant teams.
Requirements
- A degree in Engineering or Computer Science-related courses is mandatory.
- At least 2-3 years of experience in a similar position, working for an IT services and solutions company, is necessary.
- Familiarity with Linux Operating System, DBA, or Database administration is a must.
- RHCSA certification is highly preferred.
- Candidates should be willing to work on a flexible schedule and be based in Quezon City.
-
Technical Support Specialist
4 days ago
Quezon City, National Capital Region, Philippines IT Group, Inc. Full timeAt IT Group, Inc., we are seeking a skilled Technical Support Specialist to join our team. As a first point of escalation for IT infrastructure incidents, you will provide Level 1 technical support and service dispatch to customers across different practice areas.The role involves organized triage communication, information, and resolutions to customers with...
-
Supply Chain Support Specialist
4 weeks ago
Quezon City, National Capital Region, Philippines IT Group Inc. Full timeThe Supply Management Solution Support Specialist will play an integral part in supporting the Distribution Centers team of ITG SCM solutions customers. This role will monitor the WMS (Warehouse Management System) performance, proactively look at areas for improvement, and lead all issue resolution. They will work with the SCM SME and technology partner team...
-
Business Support Specialist
1 day ago
Mandaluyong City, National Capital Region, Philippines IT Managers, Inc. Full timeIT Managers, Inc. is hiring a business support specialist to assist in various administrative tasks.About the RoleThis full-time position will be responsible for assisting in tasks such as preparing related documents for client requirements and accreditation, monitoring HMO enrollment and cancellation, and processing payroll bank account applications.The...
-
Technology Service Delivery Specialist
4 days ago
Quezon City, National Capital Region, Philippines ServicePoint IT Full timeAbout the Role:We're seeking a talented Technology Service Delivery Specialist to join our team. As a key member of our team, you'll be responsible for managing project dependencies, coordinating resources, and keeping stakeholders informed of progress and risks.Your Key Responsibilities Will Include:Project Leadership & Accountability: Oversee the...
-
Technical Support Engineer
3 weeks ago
Quezon City, National Capital Region, Philippines IT Group, Inc. Full timeThe Technical Support Engineer is responsible for providing Level 1 technical support and service dispatch to customers, both internal and external, across different practice areas. The Technical Support Engineer will provide Tier 1 support and perform as the first point of escalation of IT infrastructure incidents that involve clients, customers, service...
-
Customer Support Engineer
4 days ago
Quezon City, National Capital Region, Philippines IT Group, Inc. Full timeWe are seeking a skilled Customer Support Engineer to join our IT team at IT Group, Inc. As a key member of our support team, you will provide Level 1 technical support and service dispatch to customers across different practice areas.Your responsibilities will include implementing software and standard operating environment procedures, interpreting...
-
Technical Support Engineer
3 weeks ago
Quezon City, National Capital Region, Philippines IT Group, Inc. Full timeThe Technical Support Engineer is responsible for providing Level 1 technical support and service dispatch to customers, both internal and external, across different practice areas. The Technical Support Engineer will perform as the first point of escalation of IT infrastructure incidents that involve clients, customers, service providers, internal support,...
-
Support Specialist
2 days ago
Quezon City, National Capital Region, Philippines Neksjob Full timeNeksjob is a leading provider of customer support solutions, and we are seeking a skilled Support Specialist to join our team.In this role, you will be the primary contact for our clients and customers, providing them with timely and effective support.You will work closely with our team to ensure that all issues are resolved efficiently and effectively.We...
-
Support Specialist
7 days ago
Quezon City, National Capital Region, Philippines Neks Job Philippines Full timeJob DescriptionNeks Job Philippines is seeking a Support Specialist to join our customer service team. In this role, you will be responsible for handling customer calls and providing exceptional customer service in a fast-paced and dynamic environment.Key ResponsibilitiesAs a Support Specialist, your key responsibilities will include:Responding to customer...
-
Technical Support Specialist
7 days ago
Quezon City, National Capital Region, Philippines Metacom Careers Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Metacom Careers. The Technical Support Specialist will be responsible for providing advanced technical support to our clients, identifying and resolving complex technical issues.Key ResponsibilitiesAnalyze Complex IssuesDevelop Effective SolutionsRequirementsThe...
-
Technical IT Support Specialist
6 days ago
Quezon City, National Capital Region, Philippines Sourcefit DR Full timeAbout the JobWe are seeking an experienced Technical IT Support Specialist to join our team at Sourcefit DR. As a Technical IT Support Specialist, you will be responsible for providing technical assistance and support to end-users, troubleshooting and resolving technical issues, and installing and maintaining IT systems.You will need to have a strong...
-
Bilingual Support Specialist
5 days ago
Quezon City, National Capital Region, Philippines Lexie Staffing and Business Consulting Full timeWe are seeking a Bilingual Support Specialist to join our team. As a specialist, you will be responsible for providing support to our clients through phone, email, and chat.About the PositionThis is a remote work opportunity that requires excellent language skills and a strong understanding of customer needs.You will work closely with our team to resolve...
-
Support Specialist
2 days ago
Quezon City, National Capital Region, Philippines Polaris Careers Full timePolaris Careers is seeking a Support Specialist to join our call center team. As a customer-facing representative, you will be responsible for providing top-notch support to our customers through phone interactions.ResponsibilitiesCustomer Support: Respond to customer inquiries and resolve issues in a timely and professional manner.Order Management: Process...
-
Sales and Technology Specialist
1 day ago
Quezon City, National Capital Region, Philippines IT Group, Inc. Full timeJob Title: Technology Sales SupervisorCompany: IT Group, Inc.We are seeking a highly motivated Sales and Technology Specialist to join our team. As a key member of our sales team, you will be responsible for developing and executing business strategies to drive revenue growth.Developing and implementing sales strategies to meet or exceed revenue...
-
Financial Support Specialist
4 days ago
Quezon City, National Capital Region, Philippines HR Network Full timeWe are looking for a detail-oriented and organized Financial Support Specialist to support our finance team at HR Network. As a Financial Support Specialist, you will be responsible for identifying and resolving unapplied cash, duplicate payments, and outstanding credit balances.To excel in this role, you will need to have strong analytical skills and the...
-
Executive Support Specialist
7 days ago
Quezon City, National Capital Region, Philippines Institute for studies in Asian Church & Culture, Inc. (ISACC) Full timeJob OverviewThe Institute for Studies in Asian Church & Culture, Inc. (ISACC) seeks an experienced Executive Support Specialist to provide administrative assistance to our team.
-
Support Specialist
2 days ago
Quezon City, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full timeTalent Outsourcing Channel Solutions: We are a dynamic outsourcing company that specializes in providing innovative solutions to businesses. Our mission is to deliver exceptional results while fostering a collaborative and supportive work environment.">About the Position: As a Support Specialist with our organization, you will be part of a talented team that...
-
Support Specialist
4 weeks ago
Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeThe Capability Support Specialist is a part of the Capability team under Digital Marketing which supports and enabling the strategies of the company and subsequent businesses. The Capability Support Specialist will coordinate with capability owners to manage, document, process, and govern tools and platforms related to the capability.The ideal candidate will...
-
Junior IT Support Specialist
7 days ago
Quezon City, National Capital Region, Philippines Sourcefit DR Full timeJob Title: Junior IT Support SpecialistJob Summary:We are seeking a motivated and enthusiastic Junior IT Support Specialist to join our support team. The successful candidate will be responsible for providing high-quality technical support to our clients, collaborating with internal teams, and driving process improvements.About Sourcefit DR:As a leading...
-
Technical Support Specialist
7 days ago
Quezon City, National Capital Region, Philippines Neks Job Philippines Full timeAbout the Opportunity:Neks Job Philippines is currently seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity.As a Technical Support Specialist, you will be...