Chief Information Technology Operations Director

2 weeks ago

Manila, National Capital Region, Philippines beBeeOperations Full time ₱2,500,000 - ₱3,500,000
Job Title

We are seeking a results-driven Sr. IT Operations Manager to lead our IT program, ensuring operational alignment with client expectations and company goals.

  • The ideal candidate will provide strategic direction and leadership for the IT program, fostering a culture of excellence and driving business growth through outstanding customer experiences.
  • This role requires strong communication skills, ability to work closely with Quality, Training, and Workforce Management teams to enhance performance and operational efficiency.
  • The successful candidate will lead and develop a team of Operations Managers, Team Leaders, and Support Staff, conducting performance reviews, coaching for career development, and fostering a high-performance culture.
  • This is a fantastic opportunity to leverage your technical expertise, drive process optimization, automation, and continuous improvement initiatives, and build strong relationships with client partners.

About This Role:

This Sr. IT Operations Manager will be responsible for overseeing multiple IT/tech service delivery programs within our organization, ensuring seamless day-to-day operations across multiple teams supporting IT services, including helpdesk, tech support, infrastructure, or software-related accounts.

The role involves creating and executing bridge plans for any key performance indicators (KPIs) that are not meeting target, monitoring budget, efficiencies, and resource allocation to ensure profitability and optimal delivery.

Key responsibilities include providing regular reports on program performance, financial health, and risk management, ensuring adherence to data privacy, security, and compliance standards relevant to IT service delivery, and mitigating risks through proactive incident management and business continuity planning.

We Offer:

A dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

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