High-Tech Support Expert

1 day ago


Antipolo City, Calabarzon, Philippines beBeeTechnical Full time $60,000 - $100,000

About Our Company

We are an AI-driven healthcare platform that leverages predictive analytics to transform medical data into actionable insights, thereby empowering healthcare professionals to streamline workflows and enhance patient care efficiency.

Job Overview:

  • We seek a highly skilled Technical Support Specialist to serve as the first point of contact for customers, providing exceptional support and troubleshooting assistance in a fast-paced environment.
  • You will collaborate closely with Product, Engineering, and Sales teams to ensure customer satisfaction and augment the platform's functionality and services.
  • The successful candidate will utilize strong communication and technical troubleshooting skills to deliver a superior customer experience.

The Ideal Candidate:

  • Must have at least 5+ years of technical support experience in the SaaS or technology industry.
  • Exceptional English communication skills, both written and verbal, are required.
  • You should be proficient in using support tools like Intercom and other relevant software.
  • Strong technical aptitude for troubleshooting and resolving customer issues is essential.
  • A knowledge of APIs, technical integrations, JSON structure, and basic coding skills is necessary.

About the Opportunity:

  • This is a fully remote work setup opportunity.
  • The successful candidate will be part of the pioneering/founding team member of our organization.


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