Customer Support Specialist

2 days ago

Pasig, National Capital Region, Philippines beBeeSupport Full time ₱250,000 - ₱350,000
Customer Support Role

We are seeking a skilled Customer Support Associate to join our team.

The ideal candidate will have excellent communication skills and the ability to resolve customer issues in a timely manner.

  • Provide top-notch customer service by listening attentively to customer needs and concerns.
  • Clarify customer requirements, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Maintain basic knowledge of client products and/or services.

To be successful in this role, you should possess strong computer navigation skills and PC Knowledge, as well as the ability to effectively communicate both written and verbally.

We offer a competitive compensation package, including health insurance, paid time off, and opportunities for professional growth and development.

Candidate Requirements:

  • High school diploma with three to six months of relevant experience preferred
  • Courteous with strong customer service orientation
  • Ability to work as a team member, as well as independently

This is an exciting opportunity for individuals who thrive in fast-paced environments and are committed to delivering exceptional customer experiences.

About the Role:

This position interfaces with customers via inbound calls, outbound calls, or through the internet depending upon client requirements. The Customer Support Associate I position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities:

  1. Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
  2. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  3. Prepare complete and accurate work including appropriately notating accounts as required

Career Framework Role:

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures.

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