Workforce Management Professional

NOW HIRING – WORKFORCE MANAGER & WORKFORCE SUPERVISOR(Onsite | Night Shift)We are seeking experienced Workforce Management professionals to join our growing team.Workforce Manager – Makati | Night Shift | Up to 85,000 to 90,000Proven leadership experience as a Senior WFM Supervisor, Assistant Manager, or WFM ManagerStrong analytical, forecasting, and...

SUMMARYThe Workforce Manager will report to the Head of Resource Data Management supporting global operations. This role is responsible for aligning workforce capacity with business needs, managing utilization rates, client volume, and financial targets. This role leads forecasting and workforce optimization efforts that support service delivery, revenue...

Employment Type: Full-Time EmploymentWork Setup: Hybrid SetupWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: Up to 80,000 PHP/MonthlyPosition OverviewThe Workforce Manager is responsible for the strategic and tactical planning of contact center staffing and resources to ensure service...

Workforce Manager (12 months contract)This role requires a professional with expertise in workforce management, who can lead a team to provide support to senior leaders and managers. The ideal candidate will have experience in developing and executing team visions and goals, driving process improvements, and collecting data to inform business decisions.Key...

About the RoleThis senior individual contributor role ownsforecasting, scheduling, quality assurance, and performance analyticsfor multiple lines of business. You'll be the subject matter expert on workforce tools likeVerintandAmazon Connect Scheduler, guiding decisions that improve efficiency, service quality, and customer satisfaction.Key...

About the JobAs a Workforce Analysis Supervisor, you will play a pivotal role in driving business success through effective workforce management.This is an executive-level position within a hierarchical management structure, overseeing a team of WFM Planners, Schedulers, and RTA/Traffic experts.Your primary responsibility will be to manage, coach, and...

Job description:Key ResponsibilitiesTeam Leadership: Lead and mentor Real-Time Analysts, Supply Planning, and Workforce Experts; set performance goals, conduct evaluations, and support career development.Workforce Planning: Oversee forecasting, scheduling, and resource allocation; ensure staffing efficiency while meeting service-level agreements.Performance...

The Workforce Management Supervisor plays a critical role in ensuring optimal staffing and operational efficiency across the division. This role is responsible for overseeing forecasting, scheduling, real-time monitoring, and reporting functions, while leading a team of WFM Analysts. The Supervisor will collaborate closely with Operations, HR, and other...

Job Title: Workforce CoordinatorThe Workforce Coordinator plays a key role in ensuring the smooth operation of business processes and systems.

Executive Workforce ManagerThe Senior Executive-Workforce Management oversees workforce planning and scheduling to ensure superior customer service.Adjusts schedules based on business requirements and provides overtime/voluntary time off for efficient staffing.Monitors queue activity in real-time, documenting and communicating agent performance across...