Highly Skilled Technical Support Specialist Wanted
1 day ago
This role involves delivering advanced technical support, escalated troubleshooting, and maintaining operational continuity across multiple systems, hardware, and software platforms. Reporting to the IT Service Desk Manager, the Technical Support Specialist will collaborate closely with Tier 1 support, system administrators, and other IT functions to ensure efficient issue resolution, system reliability, and user satisfaction.
Key Responsibilities:- Advanced Troubleshooting: Handle escalated issues from Tier 1 support, including complex hardware, software, network, and application issues. Perform root cause analysis and implement permanent solutions.
- Incident & Request Management: Manage and resolve incidents and service requests using ITSM tools (e.g., Jira Service Management), ensuring proper documentation, ticket updates, and timely communication with stakeholders.
- Hardware & Software Support: Configure, deploy, and troubleshoot laptops, desktops, mobile devices (macOS, Windows, iOS, Android), and business-critical software.
- Account & Access Management: Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.
- System Maintenance: Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.
- Knowledgebase & Documentation: Contribute to internal documentation and support knowledgebase articles to improve resolution efficiency and promote self-service.
- Onboarding & Offboarding Support: Ensure smooth onboarding and offboarding by preparing devices, accounts, and resources, coordinating with HR and ITAM for asset handling.
- Collaboration & Escalation: Collaborate with engineering, security, and vendor support teams for high-complexity incidents, infrastructure issues, and service outages.
- Experience supporting and managing IAM platforms such as Okta, including Universal Directory, SSO, MFA, and application assignments.
- Familiarity with enterprise applications such as Microsoft 365, Intune MDM, Kandji, Microsoft Exchange, GSuite, Atlassian Jira/Confluence, Zoom, and Slack.
- Solid understanding of SAML, SCIM, and OAuth-based application integrations.
- Experience supporting macOS, Windows 10/11, and Linux environments.
- Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently.
- Working knowledge of system provisioning, OS configuration, and patch management.
- Proactive approach to continuous learning and problem-solving in a dynamic IT environment.
-
Pulong Santa Cruz, Calabarzon, Philippines beBeeSoftwareMaintenance Full time $109,601 - $144,737Software Maintenance EngineerWe are seeking a highly skilled Software Maintenance Specialist to join our team in a dynamic engineering role. This position involves working on Linux-based infrastructure and applications, covering all layers of the stack.Main Responsibilities:Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or...
-
Technical Support Specialist
10 hours ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeTechnical Full time ₱825,000 - ₱1,245,000Job TitleWe are seeking a highly skilled technical support specialist to fill this position.
-
Technical Support Specialist
1 day ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeTechnical Full time ₱80,000 - ₱140,000Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Your primary responsibilities will include troubleshooting hardware, software, and connectivity issues, as well as...
-
Technical Support Specialist
1 day ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱7,200 - ₱8,400Technical Support Specialist Job Description">This is a technical support specialist job that requires expertise in customer interactions, product demonstrations, and CRM systems.The ideal candidate will have experience working in startup environments and be comfortable managing multiple client accounts efficiently.Handle inbound and outbound calls to assist...
-
Technical Support Specialist
1 day ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time ₱330,000 - ₱580,000Job DescriptionOverviewWe are seeking a highly motivated Technical Support Specialist to join our team. This role offers a unique opportunity to provide technical support to end users, resolving or escalating issues related to software, systems, and applications.Duties And ResponsibilitiesProvide first-level support to end users, addressing technical...
-
Highly Skilled System Developer Wanted
1 day ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeDeveloper Full time $60,000 - $80,000Job Opportunity:We are seeking a highly skilled developer to design, develop, and maintain scalable solutions in a collaborative environment.The successful candidate will be responsible for designing, developing, and implementing robust web applications that drive our CRM platform. Key responsibilities include full-stack development, system architecture, API...
-
Technical Support Specialist
1 day ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱2,400,000 - ₱4,000,000Technical Support Specialist RoleWe are seeking a skilled and knowledgeable individual to handle customer inquiries and provide solutions that meet their needs.Key Responsibilities:Resolve customer issues efficiently and effectivelyCommunicate technical information in a clear and concise mannerUtilize problem-solving skills to find resolutions that satisfy...
-
Technical Support Specialist
1 day ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time ₱100,000 - ₱120,000Job OverviewWe are seeking a skilled Technical Support Specialist to provide technical assistance and troubleshooting support for various clients.This role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.To succeed in this...
-
Pulong Santa Cruz, Calabarzon, Philippines beBeeAdministrative Full time ₱250,000 - ₱350,000Executive Assistant RoleWe are seeking a highly skilled and organized Executive Assistant to join our team. As an Executive Assistant, you will provide administrative support to senior management, ensuring seamless day-to-day operations.About the JobThis is an exciting opportunity for a motivated and detail-oriented individual to work in a fast-paced...
-
Pulong Santa Cruz, Calabarzon, Philippines beBeeBusiness Full time ₱15,000 - ₱25,000Business Support Associate OpportunityWe are seeking a highly skilled and detail-oriented Business Support Associate to join our team. This role requires strong administrative skills, including calendar management, email correspondence, and meeting coordination.Key Responsibilities:Provide administrative support to executives, including scheduling...
