Remote Customer Experience Specialist

7 days ago

Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱30,000 - ₱35,000

We are seeking a talented Customer Service Representative to provide exceptional service to clients and their partner brands. As the face of our organization, you will play a crucial role in building strong relationships and delivering outstanding customer experiences.

Key Responsibilities:
  • Receive and resolve customer inquiries in a timely and professional manner
  • Provide product and service information to customers
  • Drive customer satisfaction by understanding customer goals and maintaining extensive product knowledge
  • Act as a valuable team member for clients, contributing to their success and growth

Requirements:

  • Highly proficient communicator in spoken and written English
  • Strong customer service orientation and problem-solving skills
  • Excellent organizational and time management skills
  • Ability to function well in a high-paced and stressful environment

Your Key Tasks:

  • Enter orders and handle the end-to-end process until the order reaches the customer
  • Communicate changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Work with suppliers and the internal team on order issue resolution when needed

What Sets Us Apart:

  • We prioritize customer satisfaction and strive to deliver exceptional results
  • We foster a collaborative and supportive work environment that encourages growth and development
  • We invest in our employees' success and offer opportunities for advancement and professional growth

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