Remote Customer Experience Specialist

3 days ago

Pasay, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Overview

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We're seeking enthusiastic Customer Service Representatives to support a range of customer service initiatives for well-known clients. In this role, you'll assist customers with inquiries and provide exceptional service.

This is an opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you. Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within a reasonable distance of our office location.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

Responsibilities include:

  • Handling inbound and outbound calls professionally and efficiently
  • Resolving customer issues on the first call through effective problem-solving
  • Researching and retrieving information across systems to support customer needs
  • Accurately documenting interactions and processing claims
  • Guiding customers through options to find the best solutions
  • Following scripts, policies, and procedures while using available resources
  • Protecting customer privacy and handling sensitive information appropriately
  • Escalating complex issues to the appropriate team members
  • Staying current with training, updates, and program knowledge
  • Maintaining consistent attendance and adhering to scheduling requirements
Candidate Qualifications

Qualified candidates will possess the following qualities:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits & Compensation

Competitive benefits and compensation packages are offered:

  • Health, dental, and vision insurance
  • Retirement savings plan
  • Paid time off and holidays
  • Employee shuttle services
  • Opportunities for growth and promotion
Working Conditions

The job operates in a professional office environment:

  • Sedentary work with regular use of computer and telephone headset
  • Occasional movement about the office to accomplish tasks
Conditions of Employment
  • Authorized to work in the country where the job is based

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