Customer Experience Specialist
2 days ago
Role Description
">We are seeking a highly skilled Technical Support Specialist to join our team. This individual will be responsible for handling escalated support tickets, troubleshooting technical issues, and collaborating with cross-functional teams to resolve customer issues.
The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to work autonomously in a fast-paced environment.
">Key Responsibilities:
- Handle escalated support tickets through email, chat, and phone to support customers.
- Troubleshoot technical issues using internal tools, logs, and APIs to get to the root cause.
- Be a compliance expert – making sure customers are responsible users and their data is protected when utilizing system tools.
- Take ownership of escalations from start to finish – ensuring customers receive clear, thorough updates until resolution.
- Collaborate with engineering and product teams when deeper investigation or fixes are needed.
- Partner with cross-functional teams across multiple brands to share knowledge, trends, and solutions.
- Contribute to internal knowledge base articles and troubleshooting guides, and document recurring issues and solutions to reduce future escalations.
- Assist in teaching both new and existing support specialists by sharing advanced troubleshooting steps and best practices.
- Monitor and report on trends, outages, and critical issues to leadership.
Required Skills and Qualifications:
- At least one year of experience providing live chat technical support for a software/SaaS platform (or equivalent).
- Strong troubleshooting and problem-solving skills – resourceful and persistent in finding answers.
- English is your primary language. Secondary languages are a plus, with bonus points for Spanish.
- Ability to translate complex technical details to non-technical audiences.
- Experience working across teams, departments, or multiple brands to solve customer issues.
- Dependable, with strong follow-through on customer commitments.
- Eagerness to learn new tools, systems, and processes quickly.
- Excellent writing and speaking skills in English.
- Ability to recognize the bigger picture – spotting trending issues and understanding their impact.
- Proven experience working autonomously and in cross-regional, cross-functional environments.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
How to Apply:
If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
-
Customer Experience Specialist
4 days ago
Pasay, National Capital Region, Philippines beBeeCustomerExperience Full time ₱5,000,000 - ₱8,500,000The role of the Customer Experience Specialist is to provide exceptional service across all contact channels while maintaining high service levels and efficiency.Key ResponsibilitiesProvide first-time resolution to customer contacts ensuring a positive experience.Improve customer value by maximising conversion and retention opportunities using company...
-
Customer Experience Specialist
2 days ago
Pasay, National Capital Region, Philippines beBeeCustomerExperience Full time ₱54,000 - ₱69,000We're looking for a Customer Experience Specialist to join our team. In this role, you'll be responsible for delivering exceptional customer service through phone calls, emails, and other forms of communication.Key ResponsibilitiesHandle customer inquiries with professionalism and a focus on solutions.Provide expert support for luxury products.Use CRM tools...
-
Customer Experience Champion
2 days ago
Pasay, National Capital Region, Philippines beBeeCustomerSupport Full time ₱1,200,000 - ₱1,500,000Job OverviewTo provide top-notch support to clients and ensure a positive customer experience, you will play a pivotal role as a Customer Support Specialist. You must be a quick learner, tech-savvy, and experienced in delivering outstanding customer support.
-
Customer Experience Ambassador
2 days ago
Pasay, National Capital Region, Philippines beBeeSupport Full time ₱540,000 - ₱600,000Customer Support Specialist OpportunityWe are seeking a talented Customer Support Specialist to join our team.This is an exciting opportunity for a customer-focused individual who is passionate about delivering exceptional support experiences.The successful candidate will be responsible for providing timely and effective support to customers across multiple...
-
Customer Experience Ambassador
2 days ago
Pasay, National Capital Region, Philippines beBeeCustomerSupport Full time $45,000 - $55,000Job OverviewWe are seeking a skilled professional to join our team as a Customer Care Specialist.This role involves providing exceptional customer service and support via various channels.The ideal candidate will possess excellent communication skills, be proactive, and have a strong ability to problem-solve.Key Responsibilities:Provide timely and effective...
-
Customer Experience Specialist
2 days ago
Pasay, National Capital Region, Philippines beBeeCustomer Full time $35,000 - $45,000As a customer service professional, this role requires a deep understanding of company policies and the ability to effectively communicate with customers.Job OverviewThis position involves handling customer inquiries regarding online orders, inventory availability, shipping issues, charge disputes, and returns in a professional and empathetic manner.Key...
-
Customer Experience Specialist
1 day ago
Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱700,000 - ₱1,200,000Are you passionate about delivering exceptional customer experiences?We are seeking a skilled Customer Service Advisor to join our team.About the RoleThis is an exciting opportunity for individuals who enjoy working in a fast-paced environment, resolving customer queries and concerns with empathy and professionalism.As a Customer Service Advisor, you will be...
-
Customer Experience Specialist
2 days ago
Pasay, National Capital Region, Philippines beBeeCustomer Full time $60,000 - $80,000Customer Relationship ManagerThe primary role of this position is to establish and maintain effective customer relationships.This involves liaising with various internal departments to ensure client satisfaction and loyalty.This individual fosters relationships with customers, providing them with timely value propositions that propel growth and achievement...
-
Customer Experience Specialist
2 days ago
Pasay, National Capital Region, Philippines beBeeCustomer Full time ₱1,800,000 - ₱2,400,000Key Role ResponsibilitiesThe ideal candidate will be responsible for delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills.They will troubleshoot and resolve customer issues, optimize support processes, and contribute to a values-driven culture. By collaborating across teams, this role ensures...
-
Customer Experience Specialist
2 days ago
Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000We're looking for enthusiastic individuals to support a range of customer service initiatives. In this role, you'll assist customers with enquiries and provide excellent service.This is a wonderful opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you’re a natural problem solver who thrives on creating...
