Customer Experience Specialist

4 days ago

Pasay, National Capital Region, Philippines beBeeCustomerExperience Full time ₱5,000,000 - ₱8,500,000

The role of the Customer Experience Specialist is to provide exceptional service across all contact channels while maintaining high service levels and efficiency.

Key Responsibilities
  • Provide first-time resolution to customer contacts ensuring a positive experience.
  • Improve customer value by maximising conversion and retention opportunities using company marketing initiatives.
  • Proactively escalate issues to ensure customers receive a resolution to their query.

To succeed in this role, you will need:

Requirements
  • Contact Centre and Customer Service experience – an advantage.
  • Fluent in English and Dutch, written and spoken to an excellent standard – a must.
  • A great attitude and desire to help customers.
  • Reliable with a strong work ethic.
  • Flexible approach to work schedules and shift patterns.
  • Able to react to company needs; proactive and can-do attitude.
  • Confidence to interact with customers via voice, email and live chat with the ability to multi-task.
  • Ability to work independently and within a team; commitment to high-quality service.
What We Offer

We offer a dynamic and supportive work environment that values innovation and collaboration. Our team is passionate about delivering exceptional customer experiences and we are committed to helping you grow and develop your career.

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