Executive Client Advocate

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱800,000 - ₱1,200,000
Account Manager Position

The Codebox is a company that specializes in building strong, long-term remote teams for global tech companies. We focus on quality, professionalism, and a people-first approach.

We are currently hiring an Account Manager to join the team of a fast-growing SaaS company leveraging AI to transform customer interactions.

Key Responsibilities:

  • Serve as the primary point of contact for client inquiries and support
  • Understand client goals and help them get the most out of the platform's features
  • Manage the renewal process and identify upsell opportunities
  • Monitor client satisfaction and proactively resolve issues
  • Collaborate with internal teams (product, sales, support) to ensure smooth delivery
  • Lead regular performance reviews and feedback sessions
  • Develop strategies to increase retention and loyalty
  • Handle escalations and ensure prompt resolution
  • Offer recommendations and insights for better platform utilization

Requirements:

  • Proven experience in Account Management or Customer Success (preferably SaaS/tech)
  • Startup background is a plus
  • Strong interpersonal and communication skills
  • Analytical mindset with the ability to assess customer interactions
  • Proactive problem-solving skills
  • Experience using CRM and customer success platforms

Why This Role Matters:

This role plays a critical part in delivering exceptional client experiences and driving business growth through strategic account management.

What We Offer:

Opportunities for professional development and career advancement in a dynamic, innovative work environment.

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