Strategic Contact Center Solutions Leader
1 week ago
At TASQ Staffing Solutions, we are seeking a highly skilled Contact Center Solutions Manager to join our team in Makati.
About the Opportunity
We offer a competitive salary of PHP 120,000 - 180,000 per month, depending on experience, plus additional benefits such as HMO (300k per illness/year), PTO Credits of up to 30 days on their 5th year, and Life and Accident Insurance.
Job Description
- RFP Analysis: Conduct thorough analysis of RFPs to identify requirements, evaluation criteria, and potential challenges.
- Solution Design: Develop tailored contact center solutions that address the specific needs and objectives of each RFP.
- Proposal Development: Lead the creation of high-quality proposal documents, including executive summaries, solution overviews, service descriptions, and pricing structures.
- RFP Response Management: Oversee the entire RFP response process, from initial submission, solution read-out, bid defense to contract negotiations.
- Win Strategy Development: Develop strategies to position the organization as the preferred vendor and increase the likelihood of winning RFPs.
Requirements
- Bachelor's degree in business administration or a related field.
- Advanced degree (MBA or MS) is preferred.
- Minimum 10 years of experience in the Contact Center industry, with 5 years in solutions role.
- Proven track record of delivering successful contact center solutions and projects.
- Strong understanding of contact center technology, services, operations, and best practices.
Work Arrangement
Shift: Shifting Schedule
Work Set-up: Onsite
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