Strategic Contact Center Solutions Leader

1 week ago


Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time

At TASQ Staffing Solutions, we are seeking a highly skilled Contact Center Solutions Manager to join our team in Makati.

About the Opportunity

We offer a competitive salary of PHP 120,000 - 180,000 per month, depending on experience, plus additional benefits such as HMO (300k per illness/year), PTO Credits of up to 30 days on their 5th year, and Life and Accident Insurance.

Job Description

  • RFP Analysis: Conduct thorough analysis of RFPs to identify requirements, evaluation criteria, and potential challenges.
  • Solution Design: Develop tailored contact center solutions that address the specific needs and objectives of each RFP.
  • Proposal Development: Lead the creation of high-quality proposal documents, including executive summaries, solution overviews, service descriptions, and pricing structures.
  • RFP Response Management: Oversee the entire RFP response process, from initial submission, solution read-out, bid defense to contract negotiations.
  • Win Strategy Development: Develop strategies to position the organization as the preferred vendor and increase the likelihood of winning RFPs.

Requirements

  • Bachelor's degree in business administration or a related field.
  • Advanced degree (MBA or MS) is preferred.
  • Minimum 10 years of experience in the Contact Center industry, with 5 years in solutions role.
  • Proven track record of delivering successful contact center solutions and projects.
  • Strong understanding of contact center technology, services, operations, and best practices.

Work Arrangement

Shift: Shifting Schedule

Work Set-up: Onsite



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