Global Contact Center Solutions Director

2 months ago


Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Our organization is seeking a highly experienced Contact Center Solutions Manager to lead our team in Makati. The ideal candidate will have a strong understanding of contact center technology, services, operations, and best practices.

    Key Responsibilities:

  • Analyze RFPs to identify requirements, evaluation criteria, and potential challenges.
  • Develop tailored contact center solutions that address the specific needs and objectives of each RFP.
  • Lead the creation of high-quality proposal documents, including executive summaries, solution overviews, service descriptions, and pricing structures.
  • Oversee the entire RFP response process, from initial submission, solution read-out, bid defense to contract negotiations.
  • Develop strategies to position the organization as the preferred vendor and increase the likelihood of winning RFPs.

    Requirements:

  • Bachelor's degree in business administration, or a related field.
  • Advanced degree (MBA or MS) preferred.
  • Minimum 10 years of experience in the Contact Center industry, with 5 years in solutions role.
  • Proven track record of delivering successful contact center solutions and projects.

    Benefits:

  • HMO (300k per illness/year; no free dependents)
  • PTO Credits of up to 30days on their 5th year
  • Life and Accident Insurance

    Interviews will be conducted over the phone.



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