Customer Service Team Member

1 day ago


San Nicholas, Philippines J-K Network Services Full time

About Us

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J-K Network Services is a leading IT BPO Company that specializes in customer service, strategies, and social media. With a wide range of expertise across more than 40 industries, including the world's largest delivery network, we have over 500,000 people and clients from over 120 countries.

Our Story

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We continuously strive to deliver innovative services that modernize the world of technologies. As a result, we offer a unique opportunity for you to join our team and contribute to our mission.

Position Overview

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This role involves providing brilliant customer service in response to a wide range of inbound customer queries, with the goal of achieving first-time resolution wherever possible.

Responsibilities

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  1. ">
  2. Provide exceptional customer support and engage with customers to identify additional needs.">
  3. Ensure customer satisfaction by offering value for money and building client reputation as a first-choice provider of media services.">
  4. Achieve individual, team, and contact center targets.">
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Requirements

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To succeed in this role, you will need:

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  • Bachelor's degree holder.">
  • Be open to working graveyard shifts.">
  • Be willing to work on-site once recalled.">
  • Have a strong willingness to learn and adapt to new situations.">
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Benefits

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We offer a comprehensive benefits package, including government-mandated benefits, 13th month pay, health insurance (HMO) and life insurance coverage from day one, expanded maternity leave up to 120 days, expanded paternity leave up to 30 days, employee stock purchase plan, loyalty and Christmas gift, inclusion and diversity benefits, night differential, allowances, car and housing plan, company-sponsored trainings, upskilling, and certification, flexible working arrangements, healthy and encouraging work environment.



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