Customer Service Representative

5 days ago


San Nicolas, Philippines J-K Network Services Full time

Client Profile:The know IT BPO Company that provides service in Information technologies that specializing customer service, strategies and social media. The specialization of skills of the company is across more the 4o industries including the world’s largest delivery network. They have more than 500,000 of people and clients of more than 120 countries. They continuous to delivery services for innovation for modernizing the world of technologies.Position: Customer Service RepresentativeIndustry: BPOLocation: San Nicholas, Ilocos NorteSalary: Php 25,000 – Php 35,000Work Set up: HYBRIDWork Schedule: Mondays- FridaysBENEFITS:Government mandated benefits13th month pay Health Insurance (HMO) & Life Insurance coverage from day 1 of employmentExpanded maternity leave up to 120 days* Expanded paternity leave up to 30 days*Employee Stock Purchase PlanLoyalty and Christmas Gift Inclusion and Diversity Benefits Night Differential AllowancesCar and Housing PlanCompany-sponsored trainings, upskilling, and certificationFlexible Working ArrangementsHealthy and Encouraging Work EnvironmentRequirements:Bachelor’s degree holder.Open for fresh graduateUndergraduate are welcome to apply.Willing to work on Graveyard shiftAmenable to work on-site once recalledWilling to work in a BPO company.Responsibilities: Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer Resolve problems and issues in a professional manner and engage with customers to identify additional needsEnsure that customers are fully satisfied with the service providedOffered value for money to build client’s reputation as a first-choice provider of media servicesAchieve challenging individual, team, and contact center targetsRecruitment process: (Phone or online) Initial InterviewFinal Interview JOB OFFER



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