Technical Support Specialist

2 months ago


San Nicholas, Philippines J-K Network Services Full time

About J-K Network Services

We are a leading IT BPO company that specializes in customer service, strategies, and social media services across over 40 industries, including the world's largest delivery network.

Our team has grown to over 500,000 people and serves clients from more than 120 countries. We continuously strive to innovate and modernize the world of technologies.

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team in San Nicholas, Ilocos Norte. As a Technical Support Specialist, you will be responsible for providing brilliant customer service and resolving problems and issues in a professional manner.

Key Responsibilities:

  • Provide exceptional customer service through multiple channels, ensuring first-time resolution and achieving high customer satisfaction ratings.
  • Identify additional customer needs and offer value-added services to build long-term relationships with clients.
  • Collaborate with internal teams to resolve complex technical issues and provide timely solutions.

Requirements:

  • Bachelor's degree holder in any field.
  • Fresh graduates and undergraduates are welcome to apply.
  • Willingness to work graveyard shifts and on-site arrangements as needed.
  • Able to adapt to a fast-paced BPO environment.

Benefits:

  • Competitive salary range: PHP 25,000 - PHP 35,000 per month.
  • Government-mandated benefits, including 13th month pay and health insurance.
  • Expanded maternity and paternity leave policies.
  • Employee Stock Purchase Plan and loyalty rewards.
  • Flexible working arrangements and opportunities for growth and development.

Salary:**PHP 30,000-32,000 per month (dependent on qualifications and experience)



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