Service Quality Manager
3 days ago
The primary objective of this role is to ensure delivery of consistent quality customer service experience for members and providers who contact the Client Care Centre.
Key Responsibilities:- Develop and implement management operating systems requirements for forecasting, planning, follow up reporting and evaluation.
- Communicate effectively to ensure a consistent experience for representatives and members.
- Interact directly with members as required.
- Manage team performance daily to ensure service and quality objectives are being attained and maintained on a consistent basis.
- Monitor metrics and ensure Supervisors take appropriate and timely action.
- Understand and deliver on key performance metrics virtually.
- Deliver on key financial objectives.
- Provide staff with necessary knowledge, training, tools and technology to achieve business results.
- Offer leadership, coaching and mentoring to Supervisors to develop their competencies.
- Establish a work environment that values people and encourages participation, creativity, learning and accountability.
- Recruit employees to meet business objectives.
- Proven client service skills.
- Results-oriented with proven leadership capability.
- Able to influence change through positive motivation.
- Strong coaching, leading and performance management skills.
- Skilled in building sustainable processes and identifying continuous improvement opportunities.
- Excellent change management skills.
- Strong communication skills (verbal and written).
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Managed Services Service Development Lead
3 days ago
San Juan, National Capital Region, Philippines beBeeManager Full time $120,000 - $150,000Job OverviewThe Managed Services Product Manager role involves overseeing the development, delivery, and performance of non-network managed services leveraging a diverse vendor portfolio.This position requires strong experience managing vendor and distributor relationships, with a proven ability to negotiate contracts, SLAs, and pricing to drive business...
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Salesforce Quality Assurance Manager
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San Juan, National Capital Region, Philippines beBeeQuality Full time ₱600,000 - ₱800,000The Lead Salesforce Quality Analyst is responsible for driving the overall testing strategy and quality assurance efforts across projects. They oversee the implementation of testing processes, ensuring alignment with project objectives, timelines, and business goals.Key Responsibilities:Develop and implement test plans to ensure clear and testable project...
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Quality Assurance Specialist
3 days ago
San Juan, National Capital Region, Philippines beBeeAuditor Full time ₱14,400 - ₱16,800Quality Assurance SpecialistThe Quality Assurance Specialist will safeguard the quality and integrity of client deliverables, operational processes, and internal data by developing and enforcing robust, up-to-date standards, executing quality control programs, conducting audits to international standards, and ensuring feedback mechanisms are maintained with...
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Quality Assurance Specialist
3 days ago
San Juan, National Capital Region, Philippines beBeeCustomerService Full time ₱600,000 - ₱1,200,000About the RoleThis position is ideal for individuals with a passion for quality assurance and customer service. The successful candidate will have the ability to interpret and implement quality standards, provide accurate feedback, and support the team in meeting performance goals.Key ResponsibilitiesReview agent conversations to ensure compliance with...
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Senior Cloud Services Manager
3 days ago
San Juan, National Capital Region, Philippines beBeeEngineering Full time $120,000 - $170,000Join us as an Engineering Manager to lead a team of engineers in delivering high-quality managed services.Our client is a leading provider of open-source software and operating systems, with a strong focus on innovation and customer satisfaction. We are looking for a talented individual to manage our engineering team and drive the success of our customers...
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After Sales Service Manager
1 week ago
San Juan, National Capital Region, Philippines Q2 HR Solutions Inc. Full time $60,000 - $80,000 per yearLooking for a leader who thrives on delivering exceptional customer service while optimizing technical operations. Must have a knack for building systems, training people, and leading teams toward excellence. (Product: Kitchen Appliances)Qualifications:Bachelor's degree in Engineering, Business Administration, or a related field (preferred)Minimum 3 years in...
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Quality Assurance Specialist
3 days ago
San Juan, National Capital Region, Philippines beBeeQuality Full time ₱600,000 - ₱800,000Job Title: Quality Assurance SpecialistAs a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our products and services. Your primary responsibility will be to develop and execute test plans, test cases, and other quality assurance processes to identify defects and areas for improvement.
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Top Software Quality Assurance Manager
3 days ago
San Juan, National Capital Region, Philippines beBeeQuality Full time $23,000 - $26,000Lead Quality Assurance EngineerJob Description:Oversee the development and implementation of quality assurance strategies across teams to ensure software reliability, performance, and scalability.Develop and execute test plans, prioritizing manual and automated testing across frontend, backend, and mobile systems.Design and maintain scalable automated test...
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Managed Services Expert
3 days ago
San Juan, National Capital Region, Philippines beBeeConsultant Full time $1,600 - $2,400Job TitleNetSuite Solutions & Managed Services ConsultantAbout the RoleWe are seeking a highly skilled and experienced NetSuite Solutions & Managed Services Consultant to join our team. As a key member of our organization, you will be responsible for delivering tailored NetSuite solutions that align with clients' business needs.Key...
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Customer Service Manager
3 days ago
San Juan, National Capital Region, Philippines beBeeGuestExperience Full time ₱6,000,000 - ₱7,500,000Job DescriptionWe are seeking an experienced customer service professional to join our team as a Guest Experience Manager. In this role, you will be responsible for managing a team of guest experience specialists to deliver exceptional service to our guests. You will work closely with the operations team to ensure that our apartments are always ready for...
