Credit and Collections Manager

22 hours ago

Manila, National Capital Region, Philippines beBeeCredit Full time ₱5,000,000 - ₱8,000,000

About the Role

We are seeking an experienced Credit and Collections professional to lead our credit and collections function.

This position requires strong leadership skills, the ability to build trusted relationships with internal and external stakeholders, and commercial acumen to adapt to evolving products and market data services.

Key Responsibilities

  • Lead a high-performing team, ensuring clear accountability and professional growth.
  • Oversee timely collection of outstanding debt and ensure accurate allocation of cash received.
  • Build and maintain strong working relationships with clients, sales representatives, and internal stakeholders.
  • Act as the first point of escalation in tracking and recovery of commission fees from clients.
  • Resolve client queries through understanding of products, brokerage calculations, and market data billing.
  • Perform reconciliations of debtor balances, producing accurate aged debt reports and managing debtor days within agreed targets.
  • Oversee end-to-end AR process, identifying opportunities for process and system improvements.
  • Monitor and resolve client queries via JIRA resolution tool in a timely manner.
  • Recommend and implement best practice enhancements to systems, processes, and controls.
  • Ensure compliance with policies, guidelines, and internal controls, monitoring and reporting any breaches.
  • Partner with IT to integrate new business into AR processes and define requirements for AR system developments.

Requirements

  • Demonstrated experience managing a Credit & Collections or Accounts Receivable team within financial services.
  • Hands-on experience with Workday Financials (or equivalent ERP system).
  • Strong track record in credit collection, aged debt management, and cash allocation.
  • Proven ability to manage client queries and interact with senior stakeholders across multiple functions and locations.
  • Strong reporting skills, with experience managing performance against KPIs.
  • Experience working in a controlled environment, with evidence of process improvement.
  • Experience operating within a large corporate or matrixed organisation.

Preferred Skills

  • Change / project management experience, particularly in process automation or finance transformation.
  • Knowledge of global billing and collections processes, including multi-currency transactions and international tax considerations.
  • Strong understanding of financial products and market data services, with ability to engage clients knowledgeably.
  • Familiarity with query management tools (e.g., JIRA, ServiceNow).
  • Experience with data analytics tools (e.g., Power BI, Tableau, advanced Excel) to analyse AR performance and provide actionable insights.
  • Understanding of financial control frameworks (e.g., SOX compliance).
  • Track record of driving process automation and digital finance initiatives (e.g., RPA, ERP optimisation).
  • Strong negotiation skills, with ability to influence clients and senior stakeholders to ensure timely payment.
  • Experience operating in a high-volume, fast-paced transactional environment.
  • Ability to collaborate effectively across functions (Sales, Legal, Technology, Operations) to resolve complex issues.

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