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Customer Service Expert

1 week ago

Manila, National Capital Region, Philippines API Delevan, Inc. Full time
About the Role

This position is responsible for performing complex transactions regarding claims and returns requests. The successful candidate will process corresponding credits and/or denials, work closely with other departments to resolve disputed claims or debits, and monitor system for outstanding deductions and process resolution.

Key Responsibilities
  • Perform research of debits for customer claims and returns and process the corresponding credits and/or denials.
  • Approve/deny all returns based on policy, appeal denied return items, assist with dispute resolution.
  • Review debit information, make direct calls to customer to obtain missing information.
  • Monitor outstanding deductions and reconcile balances.

Fundamental Skills

  • Above average spoken and written communication skills.
  • Ability to handle varying workloads.