Delivering Exceptional Client Experiences

7 days ago

Rizal, Philippines beBeeCustomer Full time ₱300,000 - ₱600,000
Job Summary

We are seeking a Client Experience Manager to join our team. This role is crucial for fostering long-term relationships, ensuring customer satisfaction, and driving retention.

The ideal candidate will be proactive, enthusiastic, and have excellent communication skills with the ability to explain technical concepts to non-technical clients.

You will work closely with the engineering, sales, and project management teams to ensure smooth communication between the company and its clients.

Main Responsibilities:
  • Act as the primary point of contact for clients, ensuring their satisfaction and success throughout their journey with us.
  • Onboard new clients, helping them understand our services, processes, and value propositions.
  • Build strong relationships with clients by offering proactive support, regular check-ins, and clear communication about project timelines and updates.
  • Resolve client issues promptly by working closely with internal teams, such as engineering, sales, and project management.
  • Monitor client satisfaction through regular feedback collection and make recommendations for service improvements.
  • Collaborate with project managers to ensure timely and accurate delivery of client projects.
  • Help clients understand technical details and guide them through complex processes in simple, clear language.
  • Prepare and present reports on customer feedback and project outcomes to identify trends and areas for improvement.
Requirements:
  • Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
  • 3-5 years of experience in customer service, account management, or a client-facing role (experience in the construction or engineering field is a plus).
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients.
  • Strong interpersonal skills with the ability to build and maintain positive client relationships.
  • Highly organized and detail-oriented, with the ability to manage multiple tasks and projects simultaneously.
  • Problem-solving skills, with the ability to handle challenging situations and resolve client issues effectively.
  • A customer-first attitude and a commitment to ensuring client satisfaction.
Benefits:
  • Flexible working hours with potential remote work options.
  • Opportunity to grow within a high-energy, innovative start-up.
  • Engaging start-up culture with a focus on teamwork and continuous improvement.
  • Wellness programs and team-building activities.

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