Exceptional Customer Experience Representative

7 days ago

Rizal, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

At MCI, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Remote Customer Service Agent, you'll play a key role in achieving this goal by providing timely and effective support to customers through various channels.

The ideal candidate will have prior experience in call center environments and possess excellent communication skills, both written and verbal. A high school diploma or equivalent is required, and proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, is essential.

We're committed to creating a work environment that fosters growth, development, and recognition of our team members' contributions. Our comprehensive benefits package includes Health Maintenance Organization (HMO) coverage, dental care, meal allowances, and performance bonuses, among other perks.

In this role, you'll be responsible for handling inbound and outbound calls professionally and efficiently. This involves resolving customer issues promptly, researching and retrieving information across systems, accurately documenting interactions, and following established scripts and procedures.

To excel in this position, you'll need to possess strong problem-solving skills, attention to detail, and the ability to multitask effectively. If you're a motivated and dedicated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.

Requirements:

  • Prior experience in call center environments.
  • Excellent communication skills, both written and verbal.
  • High school diploma or equivalent.
  • Proficiency in Microsoft Office applications.

Benefits:

  • HMO coverage.
  • Dental care.
  • Meal allowances.
  • Performance bonuses.

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