Strategic Account Growth Professional

2 days ago

Manila, National Capital Region, Philippines beBeeAccountability Full time $60,000 - $80,000
Client Relationship Manager

The Client Success Manager is a pivotal role in fostering and maintaining robust relationships with clients, ensuring their satisfaction and driving account growth.

This exciting opportunity presents itself as a chance to join a motivated team and take your career to the next level.

We are seeking an outgoing, intelligent, and dependable individual who can effectively communicate with clients and management, providing strategic insights and value-added discussions to drive business growth.

  • Oversight of key client accounts, ensuring alignment with objectives, SLAs, and KPIs.
  • Increase account growth through strategic, value-add discussions.
  • Continually improve client retention and overall client satisfaction.
Responsibilities

The ideal candidate will possess excellent communication skills, particularly in presenting to client audiences, and have a proven track record of successfully growing accounts. They should be flexible in their schedule, as clients have a global presence.

Key responsibilities include:

  • Directly oversee the relationship of key accounts.
  • Prepare and ensure accurate billing and invoicing.
  • Promote team-wide knowledge sharing and learning from account experience.
Requirements

Candidates should have 1+ years of account/client management experience, with a full understanding of the BPO or Contact Center space. Strong interpersonal and communication skills are essential, along with a proven track record of successfully growing accounts.

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