Clinical Operations Lead

2 days ago

Quezon City, National Capital Region, Philippines beBeeCareAccountSpecialist Full time ₱4,449,448 - ₱8,043,551
Job Summary

We are seeking a skilled professional to fill the role of Care Account Specialist. In this position, you will serve as the key clinical operations representative for enterprise clients in your assigned regions.

The ideal candidate will have experience in clinical operations, client relationship management, and case management. You should be able to balance clinical quality and client satisfaction while working autonomously and collaboratively with commercial, tech, and product teams.

Key Responsibilities
  • Client Management & Reporting (30%):
  • Act as the main clinical point of contact for assigned enterprise clients and ensure exceptional delivery of Intellect's clinical services across onsite and virtual channels.
  • Serve as the primary owner of monthly clinical reports and insights, track SLAs and proactively address any gaps or risks.
  • Attend client-facing meetings, facilitate escalations, and lead regular reviews.
  • Clinical Service Oversight (30%):
  • Evaluate clinician rosters and ensure services are delivered on time across onsite and virtual channels.
  • Manage transitions, escalations, and referrals for high-risk or complex cases.
  • Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counseling teams.
  • Clinician Management & Quality (30%):
  • Manage clinicians, monitor session quality, flag performance issues, and provide developmental feedback.
  • Conduct orientation and operational onboarding for new clinicians.
  • Align clinicians with internal clinical policies, ethics, and SOPs.
  • Cross-Functional Collaboration & Projects (10%):
  • Collaborate with other teams on improvements to service experience and workflows.
  • Contribute to new program planning, pilot rollout, or clinical enhancement projects.
Requirements
  • Masters degree in Counselling, Clinical Psychology, or related mental health disciplines.
  • Professional registration with a relevant counselling/psychology board.
  • At least 3–5 years of post-graduate clinical experience.
  • Demonstrated experience in clinical operations, client relationship management, or case management.
Benefits

This role offers opportunities for professional growth and development in a collaborative environment.

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