Technical Support Specialist
3 days ago
HCLTech is a leading IT services company that requires a skilled Technical Support Specialist to join its team. The ideal candidate will be responsible for providing level 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Key Responsibilities:- Open, log, prioritize, assign, close tickets logged in the IT Service Desk.
- Query the user for all relevant information concerning the call made or issue reported by the user.
- Attempt to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
We offer a competitive salary package and benefits such as HMO coverage for you and your dependents.
Skill Requirements:
- Basic knowledge about software and hardware applications.
- Familiarity with computer configuration and troubleshooting.
- Excellent interpersonal skills to foster cooperation among users, support teams and peers.
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