Product Support Specialist

7 days ago

Sorsogon, Bicol, Philippines beBeeProduct Full time ₱18,000 - ₱27,000
Job Description">

The Product Support Specialist will be responsible for managing bugs and feedback, responding to product inquiries, creating data-driven insights, engaging in team huddles, taking ownership of key responsibilities, exhibiting strong critical thinking, successfully managing special projects, collaborating cross-functionally with other teams, and assisting in the creation and maintenance of documentation and best practices.

">Key Responsibilities:">
  • Manage bugs and feedback, ensuring timely and accurate support.
  • Respond to product inquiries from internal customers across designated channels.
  • Create and leverage data-driven insights to influence decisions and drive improvements within your function.
  • Engage in team huddles and make a positive impact by proactively sharing valuable insights, offering solutions, and addressing potential challenges.
  • Take ownership of key responsibilities, including managing bug reports, feedback reports, metrics, data analyses, and quality audits.
  • Exhibit strong critical thinking by effectively addressing bugs and feedback. Provide constructive feedback, engage with team members, and collaborate with internal customers to resolve knowledge gaps and errors.
  • Successfully manage special projects, trackers, reports, and analyses, while coordinating with relevant stakeholders to ensure timely and efficient delivery.
  • Cross-functionally work with other teams (e.g., Eng, Enablement, Quality) to improve product performance and user experience.
  • Assist in the creation and maintenance of documentation and best practices related to product usage, bug resolution, and feedback management.
">Required Skills and Qualifications:">
  • Strong research, navigation, and investigative skills, with a keen ability to gather relevant information.
  • Experience with Salesforce, Coda, and Jira or similar tools.
  • Proficiency in Google Workspace, including Forms, Sheets, Docs, and Slides.
  • Team player with excellent collaboration skills, capable of gaining the cooperation of colleagues to achieve common goals, particularly on complex time-sensitive projects.
  • Detail-oriented and process-driven, with a focus on identifying inefficiencies and implementing continuous improvements to workflows.
  • Clear and effective communicator, both verbally and in writing.
  • Strong problem-solving capabilities and critical thinking.
  • Ability to manage multiple tasks and priorities simultaneously.
">Benefits:">

Thumbtack embraces diversity and is an equal opportunity workplace. We do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law.

">

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com .

">Others:">

By joining Thumbtack, you are expected to adhere to our company values and maintain the highest level of professionalism and integrity throughout the hiring process. Please note that failure to disclose certain information may affect your candidacy for this role or lead to corrective action once hired.

">

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