Technical Support Specialist
5 days ago
At Hunter's Hub Inc., we are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance and ensuring the smooth execution of workflows, pipelines, and jobs in our production environment.
We are offering a competitive salary of $65,000 per year, commensurate with experience. This is a full-time position, and we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Job Description:
Main Responsibilities:
- Serve as the primary point of contact for clients requiring technical assistance and support
- Monitor the execution of workflows, pipelines, and jobs in the production environment
- Analyze results and report to clients on any issues or discrepancies
- Diagnose and resolve basic technical issues encountered during workflow, pipeline, or job executions
- Log and track all technical issues using our ticketing system from creation to closure
- Document root cause analysis, solution, and create knowledge base documentation to assist with future troubleshooting
- Foster strong relationships with clients by following up on reported issues and ensuring they have been resolved to their satisfaction
- Escalate complex or unresolved issues to higher-level support teams according to documented processes
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field
- At least 6 months to 1 year of experience in technical support roles
- Able to write efficient and optimized SQL queries
- Knowledgeable in Azure Synapse/Asure Data Factory
- Previous experience in technical support roles is a plus
- Knowledge and experience with IT service management tools and ticketing systems (e.g., ServiceNow, Jira, Azure DevOps) is a plus
What We Offer:
- Competitive salary: $65,000 per year
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Ongoing training and professional development opportunities
- Collaborative and dynamic work environment
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