Global Client Support Specialist

15 hours ago

Las Piñas, National Capital Region, Philippines beBeeCareer Full time $25,000 - $40,000
Customer Service Role Overview

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our support staff, you will be responsible for delivering exceptional customer experiences and providing timely solutions to client inquiries.

This is a dynamic role that requires strong communication and problem-solving skills, as well as the ability to work collaboratively with various teams to achieve common goals.

Responsibilities
  • Provide world-class support to clients through email and chat channels
  • Monitor products and gather feedback to identify areas for improvement
  • Manage databases to ensure accurate and up-to-date information is readily available
  • Coordinate with colleagues to drive business success
  • Resolve customer complaints in a fair and timely manner
  • Generate sales leads and contribute to meeting sales targets
  • Develop product expertise to provide expert advice to customers
  • Measure customer satisfaction and implement strategies to enhance it
Key Qualifications
  • Fluent English language skills
  • Proficiency in using digital tools and technology
  • Ability to commit long-term and full-time
  • Flexibility to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
  • No prior experience required, but previous experience considered an asset
  • Successful candidates must be serious and career-oriented individuals
Essential Skills
  • Proven track record of success in work or educational environments
  • Able to solve complex problems with minimal guidance
  • Experience working in high-performance environments
  • Skilled at anticipating team members' needs
  • Willingness to work hard and persevere
  • Intellectual curiosity and resourcefulness
  • Professionalism
What We Offer
  • Competitive compensation package
  • Flexible remote work arrangement
  • Opportunities for growth and advancement
  • Collaborative and fast-paced work environment
  • Warm and friendly company culture
  • Comprehensive benefits package

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